Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand. A large global bank — a Protiviti… Survey March 10, 2023 Talent, culture, cybersecurity and resiliency represent top risk issues for higher education institutions Der Grad an Unsicherheit auf dem globalen Markt und die Geschwindigkeit des Wandels bringen eine Vielzahl potenzieller Risiken mit sich, die das Geschäftsmodell und die Strategie eines Unternehmens in kürzester Zeit beeinträchtigen können. Podcast Transcript September 14, 2023 Transcript | Achieving Digital Maturity in Finance – with Chelsea Black and Kizzy Gift In this episode, we discuss digital maturity in finance. Or more specifically, how more finance organisations are employing ERP systems, moving to cloud-based systems, transitioning more to analytics, and with that, understanding the talent management and risk management needs that are required with these major changes.Sharing their insights on these issues are two Protiviti experts, Chelsea… Flash Report February 28, 2022 Putin Pulls the Trigger and the West Responds Again: What Happens Now? On February 23, Protiviti issued a Flash Report on Vladimir Putin’s recognition of two Ukrainian regions as “independent people’s republics,” deployment of “peacekeeping forces,” and demands that Ukraine disarm and negotiate the sovereignty of the two separatist regions. The Flash Report also summarised the sanctions that had been imposed by the West in response to Putin’s aggression. Much has… Newsletter May 3, 2022 Ransomware: Preventing an Attack and Responding to and Recovering From an Attack Ransomware attacks have been around for many years. In the past, cyber-threat actors would penetrate a company’s computer and network systems and obtain data with the objective of returning it upon payment. The demanded payments were usually smaller than the ransoms requested in recent incidents. Most of these incidents weren’t financially material, nor were they reported publicly. By contrast,… Survey May 9, 2023 Technical Debt and Innovation – the CFO’s Perspective Unternehmen verwenden etwa 30% ihres IT-Budgets sowie ein Fünftel ihrer IT-Ressourcen für das Management technischer Schulden. Diese Ergebnisse stammen aus einer globalen Umfrage unter über 1.000 CIOs, CTOs und anderen Technology Leadern. Podcast Transcript May 24, 2023 Transcript | Achieving Audit Relevance – with Andrew Struthers-Kennedy and Angelo Poulikakos Top-performing internal audit groups share similar traits: They focus more on streamlined, tailored, impactful communications and reporting. They evolve and adapt routinely, and they push themselves to find and build talent and resources from both within and outside their organisations. But guess what? Fewer than six in 10 internal audit functions have access to the talent they need across any of… Client Story April 9, 2021 Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California Consumer Protection Act (CCPA), and similar regulations. These safeguards require companies to document the types of protected personal data used in… Client Story March 17, 2021 Financial lender and co-op owner get a fresh start with an integrated CRM solution The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with… Podcast September 14, 2023 Podcast | Achieving Digital Maturity in Finance – with Chelsea Black and Kizzy Gift In this episode, we discuss digital maturity in finance. Or more specifically, how more finance organisations are employing ERP systems, moving to cloud-based systems, transitioning more to analytics, and with that, understanding the talent management and risk management needs that are required with these major changes. Sharing their insights on these issues are two Protiviti experts, Chelsea… Load More