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  • Whitepaper

    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…

  • Podcast

    July 28, 2023
    Podcast | The Rise of Generative AI – with Christine Livingston
    ChatGPT ist heute in aller Munde. Aber generative KI ist viel mehr als ein Tool. Gen AI eröffnet Organisationen neue Dimensionen in Bezug auf Potenzial, Produktivität und Fähigkeiten. Damit einher gehen jedoch auch Risiken.

  • Whitepaper

    October 8, 2020
    Next Gen Now – The Intelligent Automation Opportunity for Airlines
    IntroductionAirlines, like many businesses, have been expanding their use of intelligent automation in recent years. They’re combining automation technologies like robotic process automation (RPA) with artificial intelligence (AI) to rethink their operations, innovate and create value. However, because many of these initiatives have been viewed more as aspirational experiments than critical…

  • Podcast Transcript

    June 25, 2021
    Transcript | RegTech Transformation Jo Ann Barefoot
    Next in our Transformation series, guest host Lucy Pearman talks with Jo Ann Barefoot about RegTech innovation from how regulators are using technology to how financial services need to urgently expand their experimentation and adoption rates. Jo Ann Barefoot is CEO & Cofounder of AIR – the Alliance for Innovative Regulation – and host of the global podcast show Barefoot Innovation. A noted…

  • Podcast

    June 25, 2021
    Podcast | RegTech Transformation Jo Ann Barefoot
    Next in our Transformation series, guest host Lucy Pearman talks with Jo Ann Barefoot about RegTech innovation from how regulators are using technology to how financial services need to urgently expand their experimentation and adoption rates. Jo Ann Barefoot is CEO & Cofounder of AIR – the Alliance for Innovative Regulation – and host of the global podcast show Barefoot Innovation. A noted…

  • Flash Report

    March 23, 2022
    The War in Ukraine: Globalisation Takes Another Hit
    Since the crisis in Ukraine began, Protiviti has issued three Flash Reports. The first addressed Vladimir Putin’s initial foray into two Ukrainian regions with “peacekeeping forces,” the West’s initial wave of sanctions and the implications for companies worldwide. The second reported on the unprovoked all-out invasion of Ukraine, the economic fallout and other actions ostracising Russia from the…

  • Survey

    December 8, 2022
    Executive Perspectives on Top Risks for 2023 and 2032
    The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice.

  • Podcast

    July 21, 2022
    Risky Women Podcast | Compliance & Risk Challenges for Small Asset Management Firms: Amy Aubin
    Jackie Sanz of Protiviti talks with Amy Aubin, a CCO of two firms in Canada, about compliance and risk challenges faced by compliance professionals of smaller firms in the asset management industry, where innovation and access to compliance networks are of importance in the management of risk.Amy Aubin is the Chief Compliance Officer of Waypoint Investment Partners Inc., an independent wealth…

  • Podcast

    April 5, 2022
    PODCAST | People, Technologies and the Future of Work in Finance
    “It's the end of the work as we know it, and I feel fine.” Our colleague Joe Kornik, Editor-in-Chief of VISION by Protiviti (http://vision.protiviti.com), wrote this in his latest feature article. This is true, but there also are many questions around the future of work, how we're going to balance work schedules, when and how frequently we’ll go into the office, how we’ll leverage new and…

  • Survey

    December 9, 2021
    2022 AND 2031 EXECUTIVE PERSPECTIVES ON TOP RISKS
    Key issues being discussed around the globe in the boardroom and C-suite Massive disruptions in the global supply chain. Challenges in attracting and retaining talent to address needs all across the enterprise. The Delta and Omicron variants. Cyber attacks and ransomware. Geopolitical tensions in specific regions and shifts on issues related to climate change. Long-overdue shifts in expectations…
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