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  • Blogs

    October 17, 2022
    For Telecoms, Cultivating Loyal Customers Requires Better Customer Data Management
    By Rupesh Mahto, Senior Director, Technology Consulting, Protiviti Australia Understanding and mapping the customer journey is the starting point from which to identify the key opportunity moments where access to the right customer data can help anticipate a service need, resolve an issue without asking, or offer a customised product — in other words, make the difference between cultivating a…

  • Whitepaper

    August 3, 2022
    Prospering in the New World of Supply Chain Risk Management
    Introduction Corporate boards and executive leaders are waking up to a new world with the disconcerting realisation that they don’t know what they don’t know about their supply chains. This lack of transparency marks a pivotal and pervasive challenge to the board’s strategic oversight and governance of supply chain risks, and it comes with a heavy price tag. A slew of major supply chain…

  • Blogs

    October 20, 2023
    Prevent change saturation by establishing air traffic control for change management
    Managing organisational change can be a difficult process regardless of the economic climate. Having multiple initiatives that require participation of several of the same employees is a breeding ground for burnout and employee attrition.Projects often ground to a halt.The best approach: By establishing a center of excellence to manage change — similar to an air traffic control tower —…

  • Client Story

    September 26, 2022
    U.S. energy leader undertakes a successful divestiture through a strong programme management office
    A leading Fortune 500 energy company with nine million utility customers sought to divest a long-held subsidiary to another leading energy provider. Solving the complex transition of technology, data and customer service from one provider to another required a comprehensive understanding of both the security environment and the timing of regulatory approvals. Utilising a team of experienced…

  • Podcast

    December 20, 2023
    Commentary by Robert Giacobbe | 2024 Top Risks Survey — Supply Chain Management
    Managing Director Robert Giacobbe provides commentary on current and emerging trends in supply chain management.Read 2024 Top Risks Manufacturing and Distribution Results

  • Flash Report

    June 8, 2023
    U.S. Banking Regulators Finalise (Finally) Revised Third-Party Risk Management Guidance
    On Tuesday, June 6, 2023, the Office of the Comptroller of the Currency (OCC), the Board of Governors of the Federal Reserve System, and the Federal Deposit Insurance Corporation (collectively, the agencies) issued the “Interagency Guidance on Third-Party Relationships: Risk Management.”[1] This marks the long-awaited finalisation of the proposed guidance that was initially issued on July 19,…

  • Whitepaper

    June 1, 2022
    How can an enterprise use access management to establish a Zero Trust environment?
    A hybrid RBAC, ABAC and PBAC framework is the best practice approach A strong access management programme is foundational to establishing a Zero Trust environment by using contextual information to continuously validate that users are who they say they are and by restricting user access to necessary resources only. Within the Zero Trust framework, identity governance and risk-based conditional…

  • Client Story

    June 4, 2024
    Offshore Drilling Firm Finds Major Savings Through Source-To-Pay Assessment, Spend Analysis, Category Management
    Protiviti conducted a complete source-to-pay assessment, from spend analysis and contract management to procurement function governance; implemented a spend analytics platform to conduct analysis to create a sourcing wave plan; implemented a category management function and led sourcing events to drive savings.

  • Whitepaper

    October 6, 2021
    Fortified In The Cloud - The Risk Management Strengths of Cloud Service Providers for the Financial Services Industry
    Cloud is on the rise in financial services and regulators are taking note. The widespread use of cloud service providers (CSPs) in the financial services industry continues to grow. According to a recent study by the Cloud Security Alliance (CSA), 91% of financial services organisations are actively using cloud services today or plan to employ them within six to nine months. That is double the…

  • Flash Report

    July 20, 2021
    Proposed U.S. Interagency Guidance on Third-Party Relationships: Leveling the Playing Field for Third-Party Risk Management Requirements
    On July 13, 2021, the Federal Reserve Board (FRB), the Office of the Comptroller of the Currency (OCC) and the Federal Deposit Insurance Corporation (FDIC) released a joint request for comment to their Proposed Interagency Guidance on Third-Party Relationships: Risk Management. The agencies have issued this proposed guidance in response to industry feedback requesting alignment among the agencies…
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