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Unlock the full potential of your business with Protiviti's advanced Al solutions

Responsible Al for breakthrough innovation

Artificial Intelligence (AI) stands at the forefront of innovation and is revolutionising the way businesses operate and compete. Al is critical to define the trajectory of future growth and value. The opportunity is vast and balance is key to strategic and responsible use of Al.

We deliver cutting edge Al solutions, helping you leverage existing Al technologies or build custom solutions for your enterprise. We also have our own proprietary Al platform that our teams leverage to deliver value faster and can be used for accelerators and enablers for your organisation. Our unique approach leverages your existing data and technology landscape to make the most from your investment.

In short, we help organisations adopt Al to reimagine and automate operations, enhance experiences, and drive innovation.

We help organisations adopt Al to reimagine and automate operations, enhance experiences, and drive innovation

Our Artificial Intelligence services

Envision

Leveraging design thinking techniques we help you identify Al opportunities, leveraging our use case catalogue and prioritisation framework to help your organisation efficiently answer questions like:

  • What are the best opportunities for Al and how do I start?
  • What tools, technologies, and platforms should I use?
  • How do we balance cost, opportunity and risk?

Establish

Assess your AI readiness and evaluate technical complexity and data quality to determine:

  • Do I have appropriate data and is my environment ready?
  • Is the use case technically feasible and aligned with our risk profile?
  • Do I have the right buy-in and are we prepared for change?

Execute

Build rapid and functional prototypes, connecting enterprise data, demonstrating the power of AI in real-world scenarios, and establishing monitoring mechanisms:

  • How do I prepare my data and technology environment for AI?
  • How will I monitor and protect my AI solutions and outcomes?
  • How do I ensure responsible AI principles are followed?

Evolve

Incorporate feedback loops into AI models to ensure they remain effective and adhere to responsible principles such as privacy, fairness, accountability, security, and transparency:

  • How can I continuously test, tune, and adapt my AI solutions?
  • How do I accelerate innovation without compromising risk management?
  • How can I accelerate innovation without compromising risk?
An effective model governance framework creates: (1) Transparency, privacy, fairness, accountability, security, and human-in-the-loop considerations to confidently drive implementations; (2) organisational structures and skillsets that foster innovation while managing risks for flexible interaction between governing bodies and business functions

Our approach helps you:

  1. Navigate the AI Ecosystem: The AI landscape can be bewildering, with an abundance of tools emerging. Organisations face the challenge of discerning which tools and strategies are best suited for their specific business objectives.
  2. Implement your AI Strategy: There's uncertainty on where to begin with AI integration, from pinpointing high-impact use cases to crafting effective solutions and securing the resources and know-how.
  3. Create Transparent and Secured AI: Apprehensions regarding clarity and security issues, especially in data management, privacy, and ethical concerns, often impede the adoption and acceptance of AI technologies.
  4. Comply with AI regulations: As regulations and legalities surrounding AI continually shift, organisations find themselves in scenarios that they must adeptly manage to stay compliant.
  5. Innovate and Manage AI risk: Executives face the delicate task of fostering innovation through AI while simultaneously mitigating its inherent risks to maintain a competitive yet secure stance in their industry.

Case studies

The client needed to drive efficiencies and scale their invoice and remittance process. They processed approximately 4000 supplier invoices by month, each with a unique format, design and data structure. Each invoice was reviewed, and the required accounts payable information was manually keyed into the procurement system. This process required considerable resources, which affected their ability to meet remittance and payment timelines.

Protiviti’s cloud-enabled automated invoice processing solution, leveraging machine learning and RPA which incorporated structured data output, the client reduced manual and time-consuming effort by 50% and enhanced the overall vendor relationship by providing a faster and more accurate remittance process.

A luxury sport apparel company needed an automated solution to quantify and classify their customer feedback that would enable the company to create an actionable strategy and improve their customer service experience. Protiviti successfully conducted quantitative and qualitative analysis to define the root cause and key areas of improvement for customer experience and business operations including: Protiviti’s Artificial Intelligence algorithm to classify text into defined categories and Natural Language Processing derived text analytics to further understand structure, sentiment, and intent.

As part of the COVID-19 stimulus package, substantial funding was provided to the SBA for the Paycheck Protection Programme (PPP). The application window was tight with an extremely high volume of applications needing to be entered and processed. Each application required over 50 data entry points and a single error could cause the entire application to fail, resulting in an applicant needing to start over. The client desired an automated solution to quickly enter in the loan application data and reduce errors.

In two days, Protiviti's team designed and delivered an automated processing solution that ingested the customer loan application, extracted line items and key information, then entered this information into the SBA website. Utilising an attended UI Path Bot, the client significantly scaled the application entry process, increasing the volume of applications which could be processed with higher accuracy and reduced portal time.

A leading courier delivery services company, managing nearly 8,000 packages per day, was experiencing delays and errors in their processing centers. Challenges included special handling requirements for oversized packages and cardboard material packages to be identified and set aside through human intervention. This manual process was error-prone, often resulting in the unnecessary stoppage of conveyor belts – disrupting processing and lowering efficiency.

Utilising deep learning and image recognition for the conveyor belt video feed, Protiviti developed two proprietary detection algorithms to quickly and accurately identify oversized packages and recognise cardboard material. These solutions were designed to be hosted in the cloud environment, enabling scalability for peak seasonal demand.

Here is how Protiviti Atlas enables us to build unique solutions for our clients:

Revolutionise content management

By enhancing operational efficiencies by over 85%, positioning your business for increased success and client engagement wins

 

Streamline control inventory management

By enhancing documentation accuracy. Protiviti Atlas saves 30-50% of the time spent on control descriptions and delivers insights into your control inventories

 

Streamline ESG reporting

By analysing utility bills and providing energy emission calculations with a success rate of over 95%. This automation saves 50-70% of time

 

40-60% Time saving on requirement definition

By cross-mapping NIST, COBIT, FEMA and other requirements and frameworks

 

Categorise risks

Within your specified taxonomy and ensure that descriptions are consistently updated to meet industry standards

 

Efficiently aggregate control testing evidence

Save 40-70% of data extraction time, including invoices, contracts, and leases

 

60% time savings

In legal contract reviews and risk assessments

 

50% Audit Efficiency Improvement

By streamlining the creation of process flows from initial walkthroughs

 

Discovery processes enhancement

With dynamic dialogue and tailored questions during IT infrastructure assessments

 

Comprehensive enterprise issue management

By summarising and outlining essential topics or discussions, leaving no stone unturned in your strategic meetings

 

Navigate policy compliance

Benchmark current practices against standards like HIPAA for enhanced adherence recommendations

 

Elevate project management capabilities

With Microsoft Copilot's real-time meeting transcription service and automated note-taking and follow up accountability

 

Our platform:

Protiviti Atlas

Protiviti Atlas: our platform for accelerating Al Innovation

Protiviti Atlas is our proprietary (and patent pending) enterprise Al platform, that allows us to embed generative Al capabilities across our client engagements and internal operations.

Protiviti Atlas provides access to a suite of generative Al capabilities, enabling our teams to create custom solutions that enhance the value we provide around analysing complex information, real-time translation, creating and examining diagrams and images, and processing video.

Protiviti Atlas accelerates the implementation of Al-driven solutions for our clients while ensuring enterprise grade scale and security.

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91%+ of employees are using Protiviti GPT

Protiviti GPT

Protiviti's Generative Pre-trained Transformer (Protiviti GPT) is our proprietary AI assistant, powered by Protiviti Atlas. Protiviti GPT leverages advanced generative AI technology to securely enhance service delivery.

Protiviti GPT allows us to:

  • Accelerate research time
  • Process complex documents
  • Leverage Protiviti's intellectual property
  • Reduce routine tasks

Protiviti GPT is:

  • Private
  • Secure
  • Verifiable
91%+ of employees are using Protiviti GPT

How we innovate with AI

Protiviti Atlas and Protiviti GPT, enables us to offer tailored Al solutions that are both scalable and compliant with global data privacy standards

Harness the power of Artificial Intelligence to deliver innovative, efficient, and secure solutions

Our approach allows us to incorporate your unique needs into our Al solutioning strategy: whether it involves refining customer service interactions using advanced language models or optimising financial processes through intelligent automation. We navigate the rapidly evolving technology landscape alongside you - offering agile support every step of the way.

Our proprietary platforms, Protiviti Atlas and Protiviti GPT, enables us to offer tailored Al solutions that are both scalable and compliant with global data privacy standards.

With our Al tools, we offer accelerated business insights, enhance process automation, and transform customer experiences. We leverage Al to streamline complex tasks allowing us to provide exceptional consulting services that save you time and increase value. Our commitment to responsible Al ensures transparency, fairness, accountability and security in our Al-driven operations.

Our consulting expertise, our flexible delivery model with our parent company Robert Half, and our robust ecosystem of over 60 partners enables us to customise solutions for your specific needs. Through this approach, we help you realise the potential of Al and drive value for your customers and your organisation.

Protiviti Atlas and Protiviti GPT, enables us to offer tailored Al solutions that are both scalable and compliant with global data privacy standards
We are committed to not just adopting but also shaping the future of Al within the business consulting landscape with efficiency gains between 40-80%, we have been able to transform our traditional consulting services

Innovating with AI

Protiviti is innovating with Al through a multi-faceted approach that combines proprietary technology development, like Protiviti Atlas, strategic partnerships, and a focus on responsible Al deployment.

Here's how Protiviti stands out in the field of Al innovation:

  • Development of Proprietary Al Platforms: With Protiviti Atlas and Protiviti GPT, we have built robust platforms that facilitate rapid deployment of Al solutions tailored to clients' specific needs while ensuring data security and compliance.
  • Focus on Responsible AI: Emphasising ethical considerations in Al, we focus on transparent, fair, accountable, and secure solutions.
  • Industry-Specific Solutions: By creating customised applications built by our Industry subject-matter experts.
  • Expertise in Regulatory Compliance: Recognising the regulatory complexities associated with Al, we help clients navigate these challenges effectively.
  • Strategic Alliances: Leveraging our partnerships with technology leaders allows us to expands capabilities and keep up with the cutting edge of technological advancements.
  • Al-Powered Consulting Services: By integrating Al into traditional consulting services we provide efficiency gains and showcase an innovative blend of human expertise with machine intelligence.

Use cases by industry/function

Explore how organisations are harnessing the power of AI with our use case library

Take command of your business' future today

Embrace Al to supercharge efficiency, and skyrocket the value you deliver. Transform your operations, unearth hidden insights with advanced data analysis, make sharper decisions faster, and elevate customer experiences to new heights.

Dive into our interactive guide with actionable Al applications by business functions or industry. Discover how Al can not only tackle your current challenges but also unlock exciting new opportunities for growth.

Ready to propel your business forward?
 

Business functions

Risk & Compliance

+
  • Regulation Scanning Monitoring
  • Dynamic Risk Reporting
  • Compliance Evaluation
  • Policy Comparison + Drafting
  • Control Testing Automation
  • Fraud Detection + Prevention

Human Resources

+
  • Talent Acquisition
  • Voice of the Employee Analysis
  • Career Development Planning
  • Learning and Development Optimisation
  • HR Service Management Efficiency

Finance & Accounting

+
  • Financial Planning and Forecasting Automation
  • Real-time Financial Data Monitoring
  • Record to Report (R2R) Process Streamlining
  • Order-to-Cash Workflow Enhancement
  • Cost Optimisation Strategies

Audit Professionals

+
  • Audit Announcement Planning & Scoping Memo
  • Work Programme Development
  • Process/Control Narratives Acceleration
  • Executive Summary Development
  • Observations & Recommendations Analysis

Legal Teams

+
  • Contract Drafting Assistance
  • Information Intake Automation
  • Compliance Evaluations Support
  • Due Diligence Efficiency Improvements
  • Legal Summaries Generation

Customer Support

+
  • Intelligent CRM Integration
  • Emotion Recognition for Enhanced Customer Interaction
  • Predictive Analytics for Customer Behavior Forecasting
  • Agent Assistance via NLP Libraries and ML Models

Technology

+
  • Service Desk Automation
  • Predictive Maintenance: AI can analyse data from IT infrastructure to predict failures and schedule maintenance proactively, reducing downtime and improving system reliability
  • Coding Assistants: streamline software development processes

Cybersecurity & Privacy

+
  • Threat Detection & Response: Behavioral Analysis and phishing spam and anomaly detection
  • Threat Intelligence: AI can analyse vast amounts of data to identify emerging threats and vulnerabilities, enabling proactive security measures.
  • Incident Response Automation: AI can automate incident response processes, such as identifying the source of a breach, containing the damage, and restoring systems, reducing the impact of security incidents.
  • Behavioral Analytics: AI can analyse user behavior to detect anomalies that may indicate malicious activity, such as insider threats or unauthorised access.
  • Privacy Compliance: AI can help organisations comply with privacy regulations by automating data privacy assessments, identifying sensitive data, and implementing appropriate controls.
  • Risk Assessment: AI can assess risks to information systems and data, helping organisations prioritise security measures and allocate resources effectively.
  • Vulnerability Management: Predictive vulnerability analysis and threat modeling with generative AI

By industry

Education

+
  • Personalised Learning
  • Enrollment Management & Forecasting
  • Student Success Prediction
  • Communication Automation
  • Facilities Management
  • Conversational Support

Manufacturing

+
  • Pricing Optimisation
  • Visual Defect Inspection
  • Preventative Maintenance
  • Industry 4.0 Automation
  • Technical Documentation Drafting
  • Product Design + Discovery
  • Supply Chain + Demand Forecasting
  • Conversational Customer Care

Insurance & Financial Services

+
  • Claims Processing Automation
  • Fraud Detection and Prevention
  • Personalised Insurance Products
  • Underwriting and Risk Assessment
  • Predictive Analytics for Customer Retention
  • Fraud Risk Scoring for Claims
  • AI-driven Marketing and Customer Insights
  • Customer Service and Chatbots

Healthcare

+
  • Diagnosis Support
  • Patient Triage
  • Predictive Analytics (Readmissions, Reoccurrence)
  • EHR Documentation
  • Clinical Trials Matching
  • Imaging Insights
  • Precision Medicine + Personalised Care
  • Conversational Patient Care

Retail

+
  • Chatbots (Conversational AI)
  • Personalised Recommendations
  • Demand Forecasting
  • Pricing Optimisation
  • Guided Product Selection Store Layout

Private Equity

+
  • Portfolio Management
  • Performance Reporting
  • Target Asset Analysis
  • Contract Analysis
  • Risk Management
  • Investor Relationship Management

Energy & Utilities

+
  • Demand Forecasting and Grid Management
  • Predictive Maintenance and Asset Management
  • Technician Support
  • Regulatory Compliance and Reporting
  • Workforce Enablement and Scaling Knowledge
  • Pricing Optimisation
  • Sustainability and Emissions Reduction
  • Conversational Customer Care

Media & Entertainment

+
  • Content Recommendation Systems: AI algorithms suggest personalised content based on user behavior, boosting engagement
  • Storyboarding and Content Creation
  • Audience Sentiment Analysis: AI analyses social media and other channels to gauge audience reactions in real-time
  • Real-time Language Translation: AI can enable real-time translation of content across multiple languages, expanding global reach and accessibility
  • Audience Segmentation: AI can analyse audience demographics, behaviors, and preferences to create targeted marketing campaigns and tailor content to specific segments

Aerospace & Defense

+
  • Supply Chain Forecasting: Anticipate and predict supply chain demands and ensure right part-right time-right place
  • Autonomous Vehicles: AI can enable autonomous drones, aircraft, and ground vehicles to operate independently, performing tasks in dangerous environments and reducing human risk
  • Predictive Maintenance: AI can analyse data from aircraft and equipment to predict failures and schedule maintenance proactively, improving safety and reducing downtime
  • Target Identification: AI can analyse images and data from sensors to identify targets and threats, improving accuracy and reducing false positives in military operations
  • Mission Planning: AI can optimise mission planning by analysing various factors such as weather conditions, terrain, and enemy activity, increasing mission success rates
  • Satellite Data Analysis: AI processes vast amounts of satellite imagery for military or environmental monitoring
  • Combat Simulations: AI simulates combat scenarios to train personnel in complex environments

Our insights

Embrace the future of business transformation with Artificial Intelligence

Our insights

Dive into our thought library to unlock a wealth of knowledge on leveraging AI for your organisation's success. Whether you're just beginning your AI journey or looking to optimise existing initiatives, our insights will help you define the path forward.

Learn how to deploy effective AI programmes, navigate common challenges, and turn potential risks into opportunities.

Don't let AI pass you by – immerse yourself in our resources today and lead your organisation confidently into tomorrow's AI-driven landscape.

Embrace the future of business transformation with Artificial Intelligence

Featured insights and client stories

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Navigating AI Risk Management: Insights from CIOs on Artificial Intelligence Strategy

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AI Can Revolutionise Manufacturing Efficiency

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New Technology Audit Risks Research: Cybersecurity and AI Represent Key Concerns

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PODCAST

NSW Health Pathology CEO: Patient empowerment, AI, Big Data are trends to watch in healthcare

In this VISION by Protiviti podcast, we welcome Vanessa Janissen, CEO of New South Wales Health Pathology, where she leads Australia’s largest public pathology and forensic science service. Employing more than 5,000 people, NSW Health Pathology...

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Anglicare Sydney CEO on AI, housing and critical issues facing governments

In this VISION by Protiviti interview, Simon Miller, CEO of Anglicare Sydney, a nonprofit organisation that offers services for seniors, families and individuals in need, from food and housing to mental health and family care, sits down with...

CLIENT STORY

Intelligent Document Retrieval System, Powered by Responsible AI, Helps Reduce Air Pollution

Empower your engineers with responsible AI for efficient air pollution reduction. Our AI solution saves time, money, and reduces manual labor.

CLIENT STORY

Hospitality Company Builds Foundation for Pursuing Responsible AI, Mitigating Risk with Comprehensive Standards and Enhanced Controls

Experience the transformative potential of responsible AI. Our tailored governance framework ensures ethical use and compliance, guiding your AI journey.

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Enabling Enterprise AI Adoption Through Next-Generation Governance

Artificial intelligence (AI) has become increasingly important in the enterprise, thanks in part to the rise of generative AI (GenAI). While not a new technology or concept, AI (including machine learning) holds tremendous promise to transform...

Innovation at Protiviti

Innovation is one of our core values

We expect, value and deliver new ideas and approaches. We employ a highly collaborative approach and the very latest in technology tools, including Al, together with novel problem-solving techniques, to ensure we discover the best possible solutions for our clients and our business.

Design thinking

To help embed an innovation mindset in all we do, all our people are trained in Design Thinking.

Learn more

Protiviti iNN

Our employees can apply for a residence at one of our innovation sites, which serve as in-house incubators and accelerators of ideas. At a Protiviti "iNN," they collaborate with colleagues around the world to solve real-life client challenges while gaining skills and certifications in Agile software development, human-centered design, emerging technologies and user experience design.

Client workshops

We frequently use our INN locations and other offices to help individual or groups of clients to focus on their most difficult problems. Drawing on design thinking principles and fast prototyping, we can collaborate with you to discover novel solutions to your greatest business challenges.

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