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  • Whitepaper

    November 24, 2022
    The Global Consequences of Europe’s New Digital Regulatory Regime
    Why technology companies should care about the EU’s Digital Services Act A new and dramatic approach to regulating big technology firms is coming into force across the European Union. The Digital Services Act (DSA), which the European Council signed into law on September 15, 2022, aims to protect the digital space against the spread of illegal content, particularly on social networks, content…

  • Client Story

    June 30, 2023
    Change management, automation and new digital tools transform finance operations for educational services company
    A $1 billion educational services holding company that operates in the U.S., Australia and New Zealand needed to transform its finance operations. The organisation, which operates numerous higher-education institutions and provides a workplace educational benefits administration solution, enrolled more than 100,000 students in its universities and served 50,000 workplace learners in 2021, growing…

  • Podcast Transcript

    July 25, 2022
    Transcript | Risky Women: Compliance Priorities for 2022
    To kick off our 2022 Risky Women Radio podcast series, Kimberley Cole speaks with Senior Risk and Compliance Leaders at Protiviti, Carol Beaumier and Bernadine Reese about financial services industry compliance priorities for 2022.

  • Whitepaper

    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…

  • Flash Report

    December 15, 2020
    U.S. Addresses Long-Standing Gap in its AML Compliance Regime
    One of the biggest gaps in the U.S. anti-money laundering (AML) regime is about to be closed, moving the United States toward compliance with international AML and countering the financing of terrorism (CFT) standards related to beneficial ownership. Attempts to conceal ownership of corporations, limited liability companies or similar entities to facilitate illicit activity, including money…

  • Whitepaper

    June 21, 2021
    Preparing for a Dynamic Post-Pandemic Fraud Landscape - Top of Mind Compliance Issues for 2021
    In as much as COVID-19 has dramatically changed the lives of people, organisations, technologies, processes and workflow for just about every industry, it has been a tremendous boon to criminal enterprises. The disruptions from the unfolding global health emergency have created an unprecedented opportunity for fraudsters to carry out often-sophisticated, technology-enabled illicit schemes…

  • Whitepaper

    September 20, 2020
    Early Signs of Regulatory Alignment on Operational Resilience Concepts, Themes
    In early August 2020, the Basel Committee on Banking Supervision (BCBS) released a consultative document, titled “Principles for Operational Resilience,” that proposed a pragmatic yet flexible approach to operational resilience, one intended to be principles-based. Publication of the consultative document was expected and timely, coming amid a growing regulatory focus on operational risks and the…

  • Whitepaper

    March 31, 2021
    Fair Lending and Servicing Practices Face Deeper Scrutiny Under New Administration - Top of Mind Compliance Issues for 2021
    New presidential administrations often establish new demands and priorities with regard to addressing and enforcing current regulations based on their own priorities. The latest change in the White House, with the Biden administration assuming control, has been no exception. Whereas the Trump administration scaled back enforcement of financial regulations in a number of areas, including but not…

  • Video

    December 11, 2020
    Understanding the Relationship Between Business Continuity Management and Operational Resilience
    We often get asked, what is the difference between business continuity management (BCM) and operational resilience? Rather than look at the differences, we believe the best way to answer this question is to look at the relationship between these two programmes.

  • Client Story

    March 10, 2023
    Technology transformation and change management help non-profit organisation reach donors and improve fundraising
    United Way of Greater Toronto (UWGT), with an overriding mission to eradicate poverty, has successfully mobilised volunteers and financial resources to care for the needy in its communities since 1973. Today it’s the largest non-governmental supporter of social services in the region with a network of 300 agencies that meet urgent human needs and improve social conditions for more than two…
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