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Board Perspectives Library
177
July 10, 2024
Maximising CX: The Game You Must Win
How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board....
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158
December 15, 2022
Sustainability and the Board’s Governance Role
Global research indicates that companies in North America are less committed to environmental, social and governance (ESG) engagement than those in Europe and Asia-Pacific. What steps should boards seeking to improve their ESG engagement take?
157
November 17, 2022
Is ESG Receiving Sufficient Attention in North America?
Worldwide, there is awareness that environmental, social and governance (ESG) considerations will prove to be essential drivers and components of profitability and sustainable business over the next 10 years. The reality is, however, that the level of engagement with ESG — as an integral component of business strategy — is significantly higher…
156
October 14, 2022
The Board’s Role in the Transformation of Work
The pandemic has had a lasting effect on people and the workplace. Seven in 10 business leaders expect the market will be embracing a hybrid work model 10 years out, up from 22% pre-pandemic. What is the board’s role in this transition? The pandemic has transformed how, where, when and even why we work. It accelerated workplace redesign as…
155
September 16, 2022
Advancing the Board’s Role in Digital Transformation
Boards and their companies operate in an increasingly digital world. Every director should have sufficient digital understanding to engage in strategic conversations with the CEO, other company leaders and other members of the board. Embracing digital capabilities is a mindset that emphasizes a commitment to adapt continuously in the face of…
154
August 15, 2022
Improving Board Performance in Disruptive Times
The 2020s are well on their way to earning the ominous label of a troubling, disruptive decade, but there remain viable opportunities amid the challenges. What is the board’s role in preparing the organisation for “show-stopping” and potentially existential risks? The Story: A global board survey conducted by McKinsey of approximately 1,500…
153
July 13, 2022
Finding Stability and Opportunity Amid Economic Uncertainty
With the economic outlook constantly shifting as if it were a moving target, directors need to embrace change and set a tone of focus and confidence when looking to the future. It all starts with asking the right questions. Growth across the global economy is slowing. With the growth rate projected to shrink in 2022 and 2023 by half of what it…
152
June 6, 2022
Get Into the Quantum Game: Use Cases Are Emerging
A year ago, an issue of Board Perspectives focused on why the board should care about quantum computing — what it is, when it will become a reality and what steps companies should take to stay on top of this evolving technology market. Since then, use cases for quantum computing continue to emerge. One of the most misleading phrases found in…
151
May 16, 2022
Three Keys for CEOs: Relevance, Culture and Alignment
A recent Protiviti global survey indicates varying views across different executive groups about the overall risk environment. CEOs rate the relative riskiness of the business environment higher for 2022 than anyone else, jumping from the lowest rating in 2021 to the highest rating in 2022. Also, the number of risks that CEOs noted would have a “…
150
April 15, 2022
Ensuring Technology Fluency in the Boardroom
Every company is a technology company today. With business and technology inextricably intertwined, directors need to possess sufficient knowledge of technology issues to execute their duty of care responsibilities. Research indicates there is a financial performance payback from a technology-savvy board. An analysis of the boards of U.S.-listed…
149
March 15, 2022
Framing the Data Privacy Discussion in the Boardroom
Data proliferation and data privacy regulatory activity across the globe have created the need for focused boardroom discussions. While cybersecurity continues to be an issue for boards, a more targeted focus on data privacy is increasingly necessary to ensure compliance across a rapidly expanding number of privacy regulations. Privacy risk…
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