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  • Whitepaper

    June 4, 2021
    CFPB Ready for Heightened Enforcement - Top of Mind Compliance Issues for 2021
    The new U.S. administration in Washington is likely to increase its scrutiny of consumer financial products and services. Nowhere is this more evident than at the Consumer Financial Protection Bureau (CFPB), which is uniquely positioned to provide greater regulatory oversight of financial services institutions, increase scrutiny of potentially unfair, deceptive, or abusive acts or practices, and…

  • Whitepaper

    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…

  • Podcast

    November 27, 2023
    Risky Women Podcast | Strategic Risk
    Kimberly Dickerson, Executive Vice President - Global Head of Operations and Technology at Protiviti, speaks with Star McDade, Senior Vice President, Audit Services - Staff Agencies, Analytics & Insurance (SA&I) at USAA, about confronting stereotypes by demonstrating the positive influence of risk and assurance professionals, overcoming the challenges in the transformation of auditing…

  • Whitepaper

    October 18, 2021
    Internal Audit, Risk, Business & Technology Consulting 2022 Regulatory Hot Topics: Considerations for Internal Audit
    Expectations are that the financial services industry will experience a more challenging regulatory environment under the Biden administration than under the former administration[1]. Those who have been tapped to lead the various regulatory agencies – and even those thought to be in contention for key agency roles – have signaled their supervisory priorities, many of which align with key Biden…

  • Whitepaper

    September 16, 2020
    The Road to Resiliency – Building a Robust Audit Plan for Operational Resilience
    Executive Summary The financial services industry has long relied on internal audit functions to assess and challenge the effectiveness of various programmes designed to protect and build organisational value. These programmes have included disaster recovery, business continuity, risk management, cybersecurity, and many others designed to help institutions recover from an event. The pressure…

  • Podcast

    December 10, 2022
    Podcast | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick
    A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organisations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organisation’s ESG standards. It’s about…

  • Whitepaper

    May 9, 2024
    SIFMA’s Quantum Dawn VII After-Action Report
    The latest iteration of SIFMA’s biannual cybersecurity exercise focused on the outage of a critical third-party service provider. The simulation and concluding survey found many financial institutions are already experienced with the loss of a critical third-party, with protocols established for managing the outage. In this after-action report, we look at the lessons learned from the Quantum Dawn…

  • Whitepaper

    March 13, 2024
    An Open Letter to CEOs and Board Members: In Support of the Compliance Function
    We’ve all heard it said: “Tone at the top” is critical to the success of a compliance function, and financial institution regulators expect CEOs and boards of directors to foster a “culture of compliance” in the institutions they oversee. We’d expect most CEOs and boards, when questioned, to say this is their goal. But what happens when the CEO and the board — intentionally or unintentionally —…

  • Newsletter

    December 21, 2023
    Compliance Insights
    Can financial institutions manage effectively in a world where issues and breaches are known to regulators before the chief compliance officer or anyone else in the organization even learns about them? Are Compliance departments — and the institutions they serve — prepared to keep pace with the regulators’ efforts to develop data-driven insights? Or will they find themselves continually on the…

  • Whitepaper

    October 16, 2023
    The Regulators Are Optimising Their Use of Data. Are You?
    Can financial institutions manage effectively in a world where issues and breaches are known to regulators before the chief compliance officer or anyone else in the organisation even learns about them?
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