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  • Whitepaper

    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…

  • Survey

    September 25, 2023
    Healthcare Internal Auditors Prioritise Cybersecurity, Business Performance and Technology Modernisation
    According to the latest Healthcare Internal Audit Plan Priorities Survey conducted by Protiviti and the Association of Healthcare Internal Auditors (AHIA), the top audit priorities for healthcare organizations in 2023 are encompassed in seven themes which are highlighted below and discussed in further detail in the report that follows.

  • Blogs

    July 19, 2023
    ISSB sets new IFRS sustainability disclosure standards: Jurisdictions must act
    The ISSB has released the first sustainability disclosure standards. They’re voluntary, but wide adoption is expected among IFRS reporters around the globe.The standards focus on climate disclosures, targets and metrics, initially through ISSB S2.IFRS reporters will benefit from complying with any applicable European Sustainability Reporting Standards first because of their more comprehensive…

  • Video

    December 11, 2020
    Understanding the Relationship Between Business Continuity Management and Operational Resilience
    We often get asked, what is the difference between business continuity management (BCM) and operational resilience? Rather than look at the differences, we believe the best way to answer this question is to look at the relationship between these two programmes.

  • Newsletter

    July 13, 2022
    Finding Stability and Opportunity Amid Economic Uncertainty
    With the economic outlook constantly shifting as if it were a moving target, directors need to embrace change and set a tone of focus and confidence when looking to the future. It all starts with asking the right questions. Growth across the global economy is slowing. With the growth rate projected to shrink in 2022 and 2023 by half of what it was in 2021, business conditions have likewise…

  • Flash Report

    December 30, 2020
    PPP 2.0 – A Renewed Opportunity (and New Set of Headaches) for Lenders
    As the old saying goes, the best deals are made when neither side gets exactly what it wants. By that standard, the most recent federal pandemic relief bill that finally passed into law in late December certainly qualifies as a great deal. Democrats who for months had been seeking a bill in excess of $3 trillion were undoubtedly disappointed by the final price tag of slightly more than $900…

  • Infographic

    July 15, 2022
    Infographic | Top Risks in the Hospitality & Airlines Industry: Labor and Economic Issues Dominate
    The global travel and tourism market has been on a bumpy recovery after losing roughly 62 million jobs in 2020, as companies adjust to disruptive government policies, changing consumer behavior and an ever-shifting demand for core products and services. In a survey conducted during a recent webinar, participants from the hospitality and airline industry shared their perspectives on their…

  • Blogs

    April 29, 2022
    Validation of Machine Learning Models: Challenges and Alternatives
    The Potential of Machine Learning (ML) to deliver value to banks has created something of a gold rush in adopting this methodology for banking applications. ML can produce immense benefits when applied to complex nonlinear problems where there is a large amount of data, particularly unstructured data. Use cases for incorporating machine learning in banking include asset management, fraud…

  • Whitepaper

    September 29, 2021
    Funding, Privacy, Security and IT System Changes Dominate Priorities for Healthcare Internal Auditors
    Key Findings From the Latest Survey Conducted by Protiviti and AHIA on Healthcare Provider Organisation Internal Audit Plan Priorities Even before the COVID-19 public health emergency, healthcare organisations were challenged in their mission to deliver high-quality patient care due to provider and staff shortages. Many healthcare organisations have been forced to make severe and often morale-…

  • Podcast

    February 8, 2023
    Podcast | The Real Date of the Quantum Computing Apocalypse and What the White House Says We’ll Do About It
    Will quantum computers be able to crack RSA this decade? Maybe. But figuring out that exact date is not what you and your organisation should be worried about. A memorandum issued by the White House reveals when the quantum computing apocalypse will begin as far as information security boots on the ground are concerned. Join Host Konstantinos Karagiannis for a deep dive into the NSM-10 memo and…
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