Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Flash Report April 27, 2022 Skills and Scale The New Finance Labor Model Proves Its Real-World ValueThe finance labor model of the future has passed a major test – and it was a massive one. The results of Protiviti’s latest global survey of CFOs and finance leaders show that finance organisations which leverage a diverse talent pool of full-time employees, contract and temporary workers, expert external consultants, and managed services and… Blogs August 10, 2023 Technical debt demands your attention Technical debt consumes nearly one-third of technology budgets and more than one-fifth of technology professionals’ time; 70% of CIOs and technology leaders view technical debt as a major drag on their organisation’s ability to innovate. Whitepaper May 26, 2021 Credit Balances and Government Overpayments Issue On February 12, 2016, the Centers for Medicare & Medicaid Services (CMS) released the Medicare Program; Reporting and Returning of Overpayments Final Rule (Final Rule) governing the investigation, identification, refunding, and reporting of Medicare Parts A and B overpayments. The Final Rule provided much-needed detail and clarity to Parts A and B associated obligations created by… Newsletter February 21, 2023 Talent Strategies Demand a New Normal People and culture sit atop the list of key risk concerns of board members and executives worldwide looking out over the next 12 months as well as into 2032, according to the latest Top Risks Survey from Protiviti and NC State University’s ERM Initiative. Even amid an uncertain economy, inflationary conditions and fears of a possible recession, people, talent and culture issues stand out as… Podcast February 21, 2021 Podcast - ESG and Financial Reporting Trends In this podcast, Protiviti Senior Managing Director Bob Hirth and Managing Director Chris Wright share their thoughts and insights about a number of ESG topics. Podcast March 28, 2023 Future of Crypto Innovation and Regulation Over the past year, as one crypto organisation after another has been beset by fraud or declared bankruptcy, countless headlines have surfaced warning of the death of the crypto industry. Yet the damage has been largely contained. The developments have raised many questions about digital assets, cryptocurrency and blockchain technology as well as regulation and other factors that may help the… Blogs May 17, 2024 Building technology resilience: aspects and actions Building technology resilience is a continuous process. Technology resilience programs call for diligent monitoring, constant adaptation to evolving threats and continual evolution to respond to a shifting threat landscape. To begin with, they require a strong business case and well-articulated benefits to secure executive commitment and program funding. Then, continuous advancement of technology… Podcast Transcript February 21, 2021 Transcript - ESG and Financial Reporting Trends In this podcast, Protiviti Senior Managing Director Bob Hirth and Managing Director Chris Wright share their thoughts and insights about a number of ESG topics. Newsletter December 15, 2022 Sustainability and the Board’s Governance Role Global research indicates that companies in North America are less committed to environmental, social and governance (ESG) engagement than those in Europe and Asia-Pacific. What steps should boards seeking to improve their ESG engagement take? Load More