Life at Protiviti

Chenell York

Senior Manager, Atlanta

Chenell York knows there’s power in paying attention to experience. She’s built her career on it.

"To me, innovation isn’t just about technology; it’s about thinking how we can do better every single day – for our clients and our teams."

Shaping Our Client’s Experiences

With Protiviti’s clients, Chenell develops tailored design and user experience solutions, evaluating a solution’s desirability, viability, and feasibility. “I help our teams understand the business context and customer journeys in which our products will be used,” she explains.

Having worked in Consumer Products & Services, Energy & Utilities, Financial Services, Manufacturing & Distribution, Private Equity and Technology, Media & Telecommunications Industries during her three years at Protiviti, she’s well-equipped to navigate complex business challenges with ease.

Combining creativity with technical expertise, she recently helped redesign a client's website to improve user experience and mobile responsiveness, ensuring the delivery of an innovative and effective solution.

“To me, innovation isn’t just about technology; it’s about thinking how we can do better every single day – for our clients and our teams” she said. “My goal is to make the complex simple and the simple impactful, transforming challenges into victories.”

Empowering Our Teams Through Listening

Chenell recently turned her focus on experience inward, playing an instrumental role in the development and release of Protiviti's Employee Experience App.

Thinking “experience-first” Chenell and team set out to find a more granular, consistent, and comprehensive snapshot of the day-to-day employee experience in real-time, creating a feedback loop for more direct and timely responses that’s simple and easy for our people to use.

“Honestly – we’re proud to say that’s exactly what we’ve created,” Chenell said.

The Employee Experience App confidentially captures employee input on project-based and daily experiences. From there it quickly translates insight into action, helping Protiviti’s leaders address issues and optimize the employee experience.

"The Employee Experience App will empower our team members to voice their needs and see tangible changes," Chenell shares.

Piloted in nine markets, across four countries and with several large project teams around the world, the Employee Experience App has collected more than 400 unique responses on the client engagement experience. It’s now available to all Protiviti employees worldwide and Chenell and team are excited to see the impact.

At Protiviti, we care about the experience of our clients and our team’s, and we’re proud of how Chenell’s focus on delivering impactful solutions represents that commitment.

More stories of our people

Trish Finnemore: Protiviti’s senior global marketing director coordinates APAC and Europe teams from Australia, meeting with U.S., Asia, and Europe to collaborate globally and leverage digital trends in marketing.

Sofia Palacios: Originally from Venezuela, found consulting through a Protiviti mentorship, which led to an internship and a successful full-time role. Her dedication to learning, growth, and team support exemplifies Life at Protiviti.

Johana ten Hove: Tasked with expanding the Zurich practice to meet client needs, Johana stepped up to plate. By going out of her way to care for her clients, colleagues and practice, Johana’s story is a shining example of Life at Protiviti.

Champaigne Powell: As a senior recruiter on Protiviti’s recruiting team, Champaigne spends a lot of her time working closely with students at Historically Black Colleges and Universities (HBCUs).

Lindsey Higgins: Since transitioning from a contractor to a full-time employee, Lindsey has thrived at Protiviti. “Everyone has taken me under their wing and genuinely supported me,” she says. “I’ve never felt that way in a company before.”

Aimee Bhakthavachalam: Aimee journey at Protiviti showcases her relentless drive for growth and innovation, tackling client data challenges, embracing new skills, and committing to continuous learning, problem-solving, and excellence.

Bart Bradley: Bart's journey at Protiviti exemplifies visionary leadership and innovation. Tasked with creating the Americas Delivery Center, he embraced new ideas, built a strong foundation, and cultivated a team that delivers consistent excellence.

Nick Ciafardini: Nick combined his passion for sports and data analytics to help develop an app that improved golfer Matt Fitzpatrick's game. This project showcased how technology and collaboration can drive success in sports performance.

Hendrik Sadie: Hendrik joined Protiviti in 2013, and thrives despite Treacher Collins Syndrome and severe hearing loss. Originally from South Africa, he finds support at Protiviti, where the firm's inclusivity efforts have enabled his success.

Chintan Thakkar: Chintan’s journey from teen immigrant to Managing Director in Dallas embodies the essence of collaboration at Protiviti. His story of bridging gaps and uniting diverse perspectives showcases how collaboration drives our success.

Joshua Cloud: Manager Joshua excels in cybersecurity at Protiviti while leading diversity efforts through BEING Men, fostering a culture of inclusivity.

Rupert Fischer: A graduate consultant in the Protiviti London office, Rupert bridges his passion for consulting and client service with his commitment to the British Army Reserve.

Brittany Parker: Brittany Parker drives recognition programs that elevate employee morale and client experiences, fostering a culture of gratitude and innovation across the global team.

Keeva Stuart: Keeva’s dedication to pushing creative boundaries to deliver efficient solutions for clients and her belief in the strength of teamwork elevate the firm’s capabilities and enhance client outcomes.

Aimee Mills: Aimee embodies the values of Life At Protiviti by pursuing leadership growth through INSPIRE and driving community impact with the Women’s Global Education Project, showing a commitment beyond business to prioritise care for all.

Cara Sylvers: As Associate Director in IAFA and President of BEING, Cara Sylvers fosters an inclusive culture while delivering client-centric strategies at Protiviti.

Branson Brade: Manager in Technology Consulting at Protiviti, guides clients in evaluating Business Continuity programs. He emphasizes team integration and mutual respect for successful client engagement.

Sydney Brown: A Senior Consultant at Protiviti in Tampa, drives client success through innovative solutions, process enhancements and an enduring commitment to inclusion.

Ken Thomas: Managing Director at Protiviti, drives business transformation through strategic leadership, inclusion and innovative solutions.

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