Payments Customer expectations for security, user experience, and processing are rising, driven by the disruption of app-based services and cryptocurrencies in the payments ecosystem. This technological advancement has also led to more sophisticated cyber threats and fraud. As consumers increasingly incorporate credit cards into their debt portfolios, financial institutions face a surge in applications, credit limit increases, disputes, chargebacks, and call volume, presenting both opportunities and challenges. In this climate of uncertainty, it is crucial for C-suites and boards to anticipate emerging issues and mitigate future risks.Protiviti's payments consulting services professionals serve as trusted advisors, offering strategic insights and a blend of payments industry knowledge, product experience, and business acumen. We help payments firms become more effective and efficient while remaining risk-sensitive, regulatory compliant, well-controlled, and technology-enabled. Recognized for delivering practical solutions that embody human, flexible, intelligent, innovative, and modular characteristics, our integrated teams of industry and process advisors assist executives in developing transformative solutions. In collaboration with Robert Half, Protiviti combines payments consulting expertise with a deep pool of skilled professionals to address business challenges through unique, flexible delivery models, ensuring sustained future growth. The Modern CIO Dilemma In this exclusive series from Protiviti, explore quick-hit insights and executive perspectives on the evolving role of the CIO in financial services. The video series The Modern CIO Dilemma distills key conversations into video briefings and podcast episodes. Watch series What we do Our services Leadership Our Payments Consulting Services Our payments consulting advisors provide solutions tailored to your organization’s unique needs in the following areas: Pro Briefcase Cybersecurity Cybersecurity is a top priority for boards and ERM functions seeking proper visibility and understanding of their cyber threat landscape. We help firms protect data by assessing, developing, implementing and managing end-to-end agile solutions to help you safely grow your business. Pro Building office Managed Solutions We provide a unique and flexible delivery model for consulting, implementation and operations services to help you address short-term skill gaps, deliver project results, and transform your organization by creating the right team that can scale up or down quickly and cost effectively to fit your needs. Pro Document Consent Technology Whether you are looking to automate, modernize, or embark on an end-to-end transformation journey, our technology consulting solutions can help. We have experience in developing solutions for alternative credit and financing models, real-time payments, super apps and digital wallets." Pro Document Files Data and Analytics Using data to identify untapped opportunities is a powerful competitive advantage. Our advisors support your data needs from data strategy and governance through the development, design and implementation of advanced analytics and digitalization using artificial intelligence and machine learning. Pro Document Stack Digital Transformation Evolving needs and customer expectations challenge even the most agile organizations. We help you think differently to redefine customer experience, explore new operating models, create enhanced digital channels, and build skills that instill a culture of innovation and agility. Pro Legal Briefcase Risk Management Proactive leaders know they must adopt more innovative risk management practices to succeed. We help you leverage emerging technologies, harness data and and maintain a strong control environment so you stay on the leading edge of risk management while improving your bottom line. Pro Workflow Flowchart Operational Resilience Our advisors work closely with your key stakeholders to integrate industry best practices and tailor business solutions to help you reduce operating costs, increase productivity and service, build resiliency and reduce the capital required to support business goals and objectives. Pro Tools Gear Ecosystem partners We work across our partner ecosystem to develop solutions and offer unbiased technology recommendations, single-sourced solutioning, and agile collaboration to solve your most complex challenges. Featured insights SURVEY From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 6 min read Protiviti's AI Survey 3.0 reveals organizations are using Agentic AI to enhance decisions, improve efficiency and shape the future. SURVEY 2025 Global Finance Trends Survey 5 min read Finance trends 2025 report outlines CFO priorities, AI adoption in financial services, and finance transformation driving the future of finance. INSIGHTS PAPER Old systems, new threats: 10 reasons to modernize your tech now 8 min read In today’s digital-first economy, technology is more than a business enabler — it’s a strategic differentiator. Organizations that leverage modern platforms gain agility, resilience, and the ability to scale innovation. Yet many enterprises still... BLOG Financial Services CIO Dilemma Solved: Driving Growth With ServiceNow 5 min read Recently, Protiviti hosted technology executives from leading financial services institutions (FSIs) for a roundtable discussion to explore what those leaders see as their strategic priorities and emerging challenges. It was a lively discussion with... WHITEPAPER Navigating the Financial Services Industry’s Compliance Priorities in 2025: Mid-Year Checkpoint 16 min read When we published our 2025 compliance priorities for financial services companies last December, we acknowledged that for a variety of reasons, understanding and managing compliance risks this year would be a true test of the industry’s commitment... SURVEY Financial services risk insights 3 min read Consistent with past surveys, the results of the financial services industry (FSI) reflect a higher level of concern about the risk environment than the general population of survey respondents. What is noteworthy this year is that the deviation... Previous Article Pagination Next Article Leading Financial Services Company Delivers Enterprise-Grade Transformation with Microsoft Leading financial firm achieves enterprise transformation with Microsoft, modernizing data protection and integrating AI, saving over $1 million. Read More Global Payments Leader Improves Contract Lifecycle Management Processes Protiviti assisted the client in the selection and implementation of a contract lifecycle management system including PMO activities, process design and business requirements documentation, legacy contract data extraction, super user training and UAT. Read more Agility in Action: IT Transformation Fosters Business Alignment This client is a U.S.-based financial empowerment company that offers Banking as a Service and commercial finance business lines, providing end-to-end support to individuals and businesses. Read more Leadership Michael Brauneis Mike is Protiviti’s global leader of Industry & Client Programs and a member of Protiviti’s executive team. He also serves as the leader of the firm’s global Financial Services industry practice. Mike has more than 20 years of experience focused on serving clients ... Learn More