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  • Whitepaper

    July 19, 2021
    Resilience Practices Can Help Firms Mitigate Supply Chain and Third-Party Provider Risks - Top of Mind Compliance Issues for 2021
    Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…

  • Client Story

    April 22, 2020
    Protiviti helps healthcare non-profit implement Microsoft Power BI solution to give its global members access to quick, current and valuable information
    Globalization and the internet in recent history have generated any number of benefits for corporations, professionals and job seekers by allowing them to seek collaboration and expansion opportunities in new markets. But this virtual free flow of commerce and cooperation can abruptly hit a dead end at the door of regulators with purview over certain countries or jurisdictions, halting businesses…

  • Client Story

    January 2, 2020
    Inclusion, diversity and shared values: How Protiviti helped Goodwill build an award-winning Microsoft intranet to advance its mission to those with diverse needs
    According to the 2018 Census Bureau, 12.8% of the U.S. population has some type of disability. Included in that statistic are those who have impairments that impact accessibility of online websites, applications and documents. These impairments include: Difficulty lifting or grasping, which can impact use of a mouse or keyboard Cognitive, mental or emotional impairment Vision…

  • Newsletter

    March 23, 2020
    COVID-19’s Workplace Disruption: A Test of Board Resiliency
    In a crisis, clear thinking is needed in the boardroom. The unprecedented nature of the COVID-19 pandemic has set in motion one of the most abrupt disruptions in decades, leaving organizations reeling with uncertainty as fear spreads faster than the virus itself. The Coronavirus Disease 2019 (COVID-19) crisis could very well present the ultimate test of resiliency — for leading companies in…

  • Podcast

    November 27, 2023
    Risky Women Podcast | Strategic Risk
    Kimberly Dickerson, Executive Vice President - Global Head of Operations and Technology at Protiviti, speaks with Star McDade, Senior Vice President, Audit Services - Staff Agencies, Analytics & Insurance (SA&I) at USAA, about confronting stereotypes by demonstrating the positive influence of risk and assurance professionals, overcoming the challenges in the transformation of auditing…

  • Whitepaper

    September 22, 2022
    Artificial Intelligence: Can Humans Drive Ethical AI?
    Artificial intelligence (AI) is a powerful technology that’s driving innovation, boosting performance, and improving decision-making and risk management across enterprises. It’s also turning data into the key driver of competitive advantage. Over the next two years, organizations across all industries plan to deploy or increase their use of artificial intelligence, according to a recent global…

  • Client Story

    February 16, 2023
    From legacy systems to cloud-based native microservices: finding success with AWS
    Successware is an end-to-end business management solution for the home service industry that supports both independent and franchise owners of the three trades brands franchised by affiliates of its parent company, Authority Brands, Inc. Successware Classic is a legacy software system built with Citrix, VDI, and SQL server hosted in a data center. This solution has been in place since the 1990s,…

  • Insights paper

    April 19, 2024
    Key Medical Coding Audit Topics Compliance Auditors Should Consider
    The average cost to rework a claim or appeal a denial is approximately $118 per claim for hospitals and $25 per claim for physician practices. Failing to document, code and submit clean claims properly can impact your organization’s bottom line via lost revenue due to denials and/or added labor costs to rework or appeal claims that could have been submitted correctly and paid on receipt. As…

  • Newsletter

    July 10, 2024
    Maximizing CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organization’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organization does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…

  • Flash Report

    July 31, 2023
    SEC Cybersecurity Disclosure Enhancements: Efforts to Boost Investor Confidence
    On 26 July 2023, the U.S. Securities and Exchange Commission (SEC) adopted amendments1 to its rules on cybersecurity risk management, strategy, governance and incident reporting by public companies subject to the reporting requirements of the Securities Exchange Act of 1934. The SEC’s view is that cybersecurity threats and incidents pose an ongoing risk to public companies, investors and market…
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