Intelligent Automation Unlock the power of intelligent automation to propel your business, drive productivity, enhance customer experience, and improve efficiency To remain competitive and accelerate digital transformation, organizations need to embrace intelligent automation and artificial intelligence (AI) to improve operational efficiency, automate repetitive processes, and unlock growth.Intelligent automation, sometimes also referred to as hyper or cognitive automation, combines automation technologies with artificial intelligence (AI) to help organizations make smarter decisions – faster and at scale. With its ease of implementation and scalability, intelligent automation provides measurable benefits across all business functions.Protiviti combines deep process and industry knowledge with innovative AI technologies and automation expertise to help companies solve challenges. We lead with people and process to envision how automation can improve operational performance, job functions and the business, and integrate that knowledge with technology to produce practical solutions that generate immediate value and accelerate digital transformation. Our Intelligent Automation Services & Technologies We leverage automation and artificial intelligence to drive impactful business and technology transformations. Our approach guides you from discovery to implementing top use cases, matching you with the right technologies to meet your goals. Through alliances with various technology partners, we are constantly evolving to remain at the forefront of leading platforms. Pro Briefcase Artificial Intelligence (AI) AI is changing the way we do business and there’s applied value for almost every function in every industry. We partner with clients to unlock the power of intelligence-based innovations for your business. Pro Building office Robotic Process Automation (RPA) RPA has become a staple for its ease of implementation and return on investment for cost reduction, improving manual functions, and overall scalability. We partner with clients to identify and maximise value from your automation investments. Pro Document Consent Natural Language Processing (NLP) NLP creates ability for technology to understand speech and text and has applications across many areas, from chatbots to consumer conveniences. We help companies develop solutions that optimise operations, improve employee productivity, and create better experiences. Pro Document Files Computer Vision We help clients accelerate document and image processing through employing technology, such as optical character recognition (OCR) to convert documents or images into digital data. Pro Document Stack IoT Services Protiviti’s end-to-end IoT services address this complex, connected domain by empowering your organisation to deploy, secure, and maintain IoT devices throughout their lifecycle, ultimately reducing costs, increasing revenue, improving your customer experience, and unlocking valuable insights. Pro Legal Briefcase AI & Automation Strategy Identifying and establishing the optimal sustainable program for your organisation can be challenging. We partner with clients to define roadmaps, select platforms, and perform top-down ROI analysis to establish, evolve and scale programs. graph Managed Support We provide flexible program support, inclusive of development, optimisation, monitoring and help desk for automation programs at all maturity stages. We leverage talent in-country and in global delivery centers to customise services that best support your priorities. Our approach Our approach to automation begins with understanding the optimal strategy to meet business needs and priorities, and exploring technical solutions that will yield optimal results. Following an iterative, agile process, we put the building blocks in place that will not only deliver an experience-driven solution but will enable scalability through growing the skills of your team, continued innovation and repeated successes.Define – Define vision, desired outcomes, success metrics and engage key stakeholdersExplore – Experiment with technologies and methods to deliver optimal outcomesBuild – Deploy solutions, operationalise the program and build dashboards to track against key success measurementsScale – Engage the enterprise, continue to experiment, and deploy solutions To learn more about our additional digital solutions, click here. Leadership Michael Pang Michael is a managing director with over 20 years’ experience. He is the IT consulting practice leader for Protiviti Hong Kong and Mainland China. His experience covers cybersecurity, data privacy protection, IT strategy, IT organisation transformation, IT risk, post ... Learn More Patrick Pang Patrick is a senior director in intelligent automation and digital services with over 20 years of experience in the financial services industry. He has extensive knowledge of various business domains in retail and commercial banking. He has 15 years of IT project ... Learn More Intelligent Automation partners We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Intelligent automation is a rapidly evolving area of technology, and as such we continually evaluate our automation partner ecosystem to ensure we can bring our clients emerging capabilities. Our primary partners include: Featured insights NEWSLETTER A Director’s Road Map for Effective AI Implementation Almost every organisation around the world is trying to figure out what artificial intelligence (AI) offers and how to deploy it to move the business forward. A road map can help directors engage more effectively in these strategic conversations.... BLOGS Navigating AI Risk Management: Insights from CIOs on Artificial Intelligence Strategy Businesses are excited about the transformative potential of artificial intelligence (AI) to innovate and enhance business models, customer insights, products, and processes. Alongside this potential, there is a growing need to identify and mitigate... INFOGRAPHIC Infographic | 2024 Top Risks for Innovation and Transformation Executives Innovation and transformation executives identified the biggest threats impacting their organisations in Protiviti’s 2024 Top Risks Survey. The executives’ perspectives on risks, listed below, reflect increasing concerns over emerging technologies,... BLOGS Leveraging AI in finance – Move from theory to practice Finance leaders are actively prioritising practical AI use cases that deliver near- and long-term value. And the reason is simple: the benefits of deploying AI to strengthen specific activities are proving to be well worth the investment. WHITEPAPER DORA Compliance: Untangling Key Hurdles to Implementation The Digital Operational Resilience Act (DORA), or more formally known as Regulation (EU) 2022/2554, took effect on 16 January 2023, with final industry compliance required by 17 January 2025. The regulation underscores the importance of digital... WHITEPAPER Enabling Enterprise AI Adoption Through Next-Generation Governance Artificial intelligence (AI) has become increasingly important in the enterprise, thanks in part to the rise of generative AI (GenAI). While not a new technology or concept, AI (including machine learning) holds tremendous promise to transform... WHITEPAPER Human v. machine: Tackling artificial intelligence risks in financial institutions In the novel Tell the Machine Goodnight, Katie Williams tells the story of Pearl, a technician for Apricity Corporation, which has developed a machine that “uses a sophisticated metric, taking into account factors of which we are not consciously... BLOGS ChatGPT disruption: AI’s evolving vision renews need for trusted, governed data Access to artificial intelligence (AI) and the drive for adoption by organisations is more prevalent now than it’s ever been, yet many companies are struggling with how to manage data and the overall process. As companies open this “pandora’s box” of... BLOGS ChatGPT, the Rise of Generative AI and What’s Next Over the last few months, both business and technology worlds alike have been abuzz about ChatGPT, and more than a few leaders are wondering what this AI advancement means for their organisations. Let’s explore ChatGPT, generative AI in general, how... WHITEPAPER Artificial Intelligence: Can Humans Drive Ethical AI? Artificial intelligence (AI) is a powerful technology that’s driving innovation, boosting performance, and improving decision-making and risk management across enterprises. It’s also turning data into the key driver of competitive advantage. Over the... WHITEPAPER Balancing Opportunity and Risk: Security for RPA Platforms Robotic process automation (RPA) was first used to execute predetermined, rules-based taskstwenty or so years ago. Since then, RPA has functioned as a virtual workforce for businesses, which benefit from its power to collect data, execute... Button Button Change management, automation and new digital tools transform finance operations for educational services company A $1 billion educational services holding company that operates in the U.S., Australia and New Zealand needed to transform its finance operations. The organisation, which operates numerous higher-education institutions and provides a workplace educational benefits administration solution, enrolled more than 100,000 students in its universities and served 50,000 workplace learners in 2021. Read more
