Payments Services Customer expectations for security, user experience, and processing are rising. App-based services and cryptocurrencies are disrupting the payments ecosystem. Cyber threats and fraud have become more sophisticated alongside these technologies. Consumers are incorporating credit cards into their debt portfolio at an ever-increasing rate, bringing opportunity to capitalise on swipe and interest revenue, but simultaneously flooding institutions with applications, credit limit increases, disputes & chargebacks, call volume, and more.No one is immune to the uncertainty of future risks, making it more critical for C-suites and boards to anticipate future emerging issues. Our business technology consulting professionals become your trusted advisors, providing guiding insights and strategic vision - realised through a unique blend of payments industry knowledge, product experience, and business acumen.Protiviti helps payments firms to be more effective and efficient in a way that is risk-sensitive, regulatory compliant, well-controlled, and enabled by leading technologies. Research Guide November 25, 2024 FAQ Guide on the Use of AI for Financial Crime Compliance Ask financial crime professionals what the most challenging part of their job is, and most will likely say it is the timely identification of suspicious activity. As much as companies have worked to improve their detection capabilities given their compliance obligations, their desire to protect their reputations and their understanding, as corporate citizens, of the... Learn more What we do Our services Leadership Our payments services Our payments consulting advisors provide solutions tailored to your organisation’s unique needs in the following areas. Pro Briefcase Cybersecurity Cybersecurity is a top priority for boards and ERM functions seeking proper visibility and understanding of their cyber threat landscape. We help firms protect data by assessing, developing, implementing and managing end-to-end agile solutions to help you safely grow your business. Pro Building office Managed solutions We provide a unique and flexible delivery model for consulting, implementation and operations services to help you address short-term skill gaps, deliver project results, and transform your organisation by creating the right team that can scale up or down quickly and cost effectively to fit your needs. Pro Document Consent Technology Whether you are looking to automate, modernise, or embark on an end-to-end transformation journey, our technology consulting solutions can help. We have experience in developing solutions for alternative credit and financing models, real-time payments, super apps and digital wallets." Pro Document Files Data and analytics Using data to identify untapped opportunities is a powerful competitive advantage. Our advisors support your data needs from data strategy and governance through the development, design and implementation of advanced analytics and digitalisation using artificial intelligence and machine learning. Pro Document Stack Digital transformation Evolving needs and customer expectations challenge even the most agile organisations. We help you think differently to redefine customer experience, explore new operating models, create enhanced digital channels, and build skills that instill a culture of innovation and agility. Pro Legal Briefcase Risk management Proactive leaders know they must adopt more innovative risk management practises to succeed. We help you leverage emerging technologies, harness data and and maintain a strong control environment so you stay on the leading edge of risk management while improving your bottom line. Pro Workflow Flowchart Operational resilience Our advisors work closely with your key stakeholders to integrate industry best practises and tailor business solutions to help you reduce operating costs, increase productivity and service, build resiliency and reduce the capital required to support business goals and objectives. Pro Tools Gear Ecosystem partners We work across our partner ecosystem to develop solutions and offer unbiased technology recommendations, single-sourced solutioning, and agile collaboration to solve your most complex challenges. Find out more about our consulting services for:Banking and capital markets InsuranceAsset & wealth managementMortgage & consumer lending Why is Protiviti a trusted payments advisor? Our firm is widely recognised for delivering practical payments solutions to financial organisations that embody the five characteristics needed to succeed in the face of disruption: human, flexible, intelligent, innovative, modular. We have assembled integrated teams of industry and process advisors with the skill to help executives develop pragmatic, transformation, risk-sensitive payments solutions to confidently face emerging challenges and identify opportunities for structural transformation that align with your core values to ensure sustained future growth.Together with Robert Half, the world's first and largest specialised talent solutions firm, Protiviti offers the unrivaled combination of consulting expertise with Robert Half’s deep pool of highly skilled and experienced professionals to solve your business challenges using our unique, flexible delivery models. Featured insights and client stories PODCAST Risky Women Podcast | 2025 Top Compliance Priorities Kimberley Cole hosts Risky Women Radio with guests Carol Beaumier and Bernadine Reese to discuss the top compliance issues in 2025. They reflect on 2024, highlighting the impact of U.S. Supreme Court decisions on regulatory authority and a U.K. court... WHITEPAPER Sanctions and Export Controls: The Current and Future Landscape for Global Financial Institutions For two years running, Protiviti has published a paper on the major sanction developments in the past year and our expectations for the coming year. We did this, in part, because the pace, scale and enforcement of economic sanctions reached... WHITEPAPER The Compliance Playbook: Navigating the Financial Services Industry’s Compliance Priorities in 2025 As we enter the new year, the financial services industry once again faces compliance risks that are increasingly diverse and complex. INSIGHTS PAPER Understanding the Impact of the EU AI Act: A Primer for Financial Institutions Navigate the EU AI Act's impact on finance with our strategic guide to compliance and ethical AI use. WHITEPAPER Reframing Regulatory Change: Adapting to Win Regulations continue to expand in number and scope, driven by a variety of sources. As a result, the industry must deal with regulatory change on an ongoing basis. Some companies take an ‘adapting to win’ approach, which benefits not just how they... INSIGHTS PAPER Best Practices for Building a Sustainable PCI DSS Compliance Programme Creating and maintaining a sustainable PCI DSS compliance programme is a crucial and complex task for organisations to protect payment card transactions and uphold consumer trust. However, despite the PCI DSS standard being around for almost 20 years... Button Button Leadership Adam Johnston Adam is the country market lead for Hong Kong. With over 15 years’ experience, he has spent much of his career consulting to Fortune 500 organisations, helping them solve complex transformation, and resourcing programs and projects. Adam’s specialisation is ... Learn More Jenny Wong Jenny is a managing director with over 12 years’ experience specialising in financial services, finance transformation, and change management. She is a key member of the global enterprise solutions team working on client engagements for Protiviti and Robert Half.  ... Learn More Jeffrey Hau Jeffrey leads Protiviti Hong Kong's risk and compliance and internal audit practices with more than 20 years of experience in regulatory compliance consulting and auditing. As the leader of the financial services practice, his specific areas of focus include advising ... Learn More Michael Pang Michael is a managing director with over 20 years’ experience. He is the IT consulting practice leader for Protiviti Hong Kong and Mainland China. His experience covers cybersecurity, data privacy protection, IT strategy, IT organisation transformation, IT risk, post ... Learn More