Retail Consulting Improving long-term resiliency and your ability to adapt Retail innovation and transformation have become the imperative for companies that want to remain relevant and competitive. Customer expectations and behaviours are driving incredible change across the retail sector in Hong Kong. From the growth of ecommerce to an increased focus on omnichannel, environmental, social and governance (ESG) issues and the supply chain ecosystem, retail organisations face a vast amount of challenges and opportunities.Protiviti helps retail organisations build supply chain resiliency, utilise data analytics to achieve market intelligence, and implement technology solutions and skillsets required for the adoption of new digital technologies — all while helping to meet growing customer and investor expectations around sustainability and social responsibility. 2024 Top Risks in the Consumer Products and Services Industry The Consumer Products and Services industry group faces a long list of headwinds heading into 2024. Inflationary pressure, workforce attrition with talent gaps and protecting customers’ data are top on the list of major concerns weighing on the minds of senior executives in the consumer packaged goods (CPG) and retail industry group. Survey Report View Infographic What we do Industry top risks Our services Sectors we serve Insights Client stories Leadership Connect with us Our consulting services for retail industry Pro Rightmark Square Digital transformation From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organisations to reduce operational costs, process times, and manual mistakes. Pro Document Stack Supply chain management We help analyse and optimise supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilising intelligent automation to transform supply chains. Pro Briefcase Payment solutions We follow industry trends closely and work with retailers to utilise emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience. Pro Legal Briefcase Environmental, social, governance (ESG) We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimising negative impacts on the environment. From here, we build systems to monitor sustainability program objectives and to report comprehensively and transparently. Pro Document Consent Cloud and emerging technologies Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely. Pro Building office Data privacy and loyalty programs With the fast growth of e-commerce and an expansion of loyalty programs, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programs and ensure compliance with the growing list of privacy regulations to protect customer trust. Pro Tools Gear Finance transformation We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth. Build resiliency. Leverage data analytics. Implement technology solutions. Retailers Our retail business consultants help retailers including apparel and speciality, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. As a retail consulting firm, we work with retailers to implement tools and technologies, mitigate risk from loyalty programs and payments, and to offer a personalised customer experience. Build resiliency. Leverage data analytics. Implement technology solutions. Featured insights RESEARCH GUIDE FAQ Guide on the Use of AI for Financial Crime Compliance Ask financial crime professionals what the most challenging part of their job is, and most will likely say it is the timely identification of suspicious activity. As much as companies have worked to improve their detection capabilities given their... NEWSLETTER Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to... INFOGRAPHIC Infographic | 2024 Top Risks for Innovation and Transformation Executives Innovation and transformation executives identified the biggest threats impacting their organisations in Protiviti’s 2024 Top Risks Survey. The executives’ perspectives on risks, listed below, reflect increasing concerns over emerging technologies,... PODCAST Podcast | Strategic Sourcing: Gaining Advantage, Mitigating Risk – with Lucas Manganaro Supply chain management continues to be a hot topic in countless organisations in light of ongoing geopolitical challenges, evolving impacts of climate change, new tariffs, changing labor markets, and much more. How can supply chain and procurement... NEWSLETTER Industry Insights - Consumer Products & Retail This month’s newsletter celebrates the latest in CPG with updates on technology-modernization trends, data privacy efforts, and innovations shaping consumer choices. Thank you for your readership—wishing you a Thanksgiving season filled with insight... BLOGS Meeting digital retail's high customer expectations means being clear-eyed about weaknesses and capabilities Today’s digital retail consumers have little tolerance for organisations that do not meet high customer service standards for accurate and timely fulfillment of orders. Transparent and real-time communications about order status have become an... INFOGRAPHIC Infographic | 2024 Top Risks in the Consumer Packaged Goods and Retail Industry Discover 2024's top risks in Consumer Packaged Goods & Retail. Inflation, data privacy, labor—key concerns for industry leaders. Insights from Protiviti's survey. WHITEPAPER Making Supply Chain Agility a Reality Supply chain agility is a strategic urgency and should be backed by formalised tools and processes.The big picture: A persistent focus on cost impedes supply chain resilience and revenue assurance. Many organisations discover their supply chains are... BLOGS Why Retailers are Leveraging a Composable ERP Strategy This blog post was authored byChris Hanson - Director, Danielle Baumann - Senior Manager, Enterprise Application Solutions onThe Technology Insights Blog. As more and more retailers build strategies to address supply chain challenges,... INFOGRAPHIC Infographic: State of ESG and Emerging Technology Initiatives at Retail and Consumer Products Organisations Companies in the Retail and Consumer Products Industry are exposed to material Environmental, Social and Governance (ESG) risks across the value chain – from sourcing and manufacturing to the distribution and use of products. The ever-growing demands... WHITEPAPER Retail and CPG Companies Accelerate Innovation Amid Regulatory Pressures, Resistance to Change Most consumer packaged goods (CPG) and retail companies recognize the urgency of innovation. At the same time, their information technology (IT) leaders also are concerned about obstacles such as regulatory and compliance pressures, difficult... Button Button Featured client stories Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics every 15 minutes and is easy to use with little training required. From staffing and sales targets to... Finance Transformation Sets Course for Future Success A U.S.-based global skincare company was unable to provide timely financial reporting and performance analytics to its key stakeholders and private equity sponsor. Protiviti partnered with the company’s CFO, VP of Finance, Controller, and key... Client story: Apparel company's 'Instagram project' Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current... Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California... A National Retailer Takes on Inventory Shrink to Improve Margins Protiviti created a transparent end-to-end process flow by identifying gaps and providing recommendations for improvement and savings. A data deep dive reviewed elements of sales, markdowns and shrink data and a statistical analyses of shrink,... Button Button Leadership Adam Johnston Adam is the country market lead for Hong Kong. With over 15 years’ experience, he has spent much of his career consulting to Fortune 500 organisations, helping them solve complex transformation, and resourcing programs and projects. Adam’s specialisation is ... Learn More Michael Pang Michael is a managing director with over 20 years’ experience. He is the IT consulting practice leader for Protiviti Hong Kong and Mainland China. His experience covers cybersecurity, data privacy protection, IT strategy, IT organisation transformation, IT risk, post ... Learn More Pro System Security See the latest industry insights in our Consumer Products & Retail newsletter Sign up to stay up-to-date on industry news. Learn More Pro Briefcase Check out the Retail posts on the Protiviti View blog Find blogs relevant to your industry via Consumer Products & Services Read More
