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  • Whitepaper
    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…
  • Solution and Industry
    Cloud Data Enablement Services
    The cloud transforms how organisations manage their infrastructure, platforms and services, and the large sets of data that go with it. That is why it’s critical to have a comprehensive cloud data enablement strategy. From cloud data assessments through integration and development, our team of enablement experts cut through the complexity to deliver a data enablement roadmap ensuring you extract…
  • Solution and Industry
    Advanced Analytics and AI
    As companies progress on the journey toward digital transformation, AI is a key element that promises to deliver critical insights that can lead to accelerated innovation and success while protecting critical business assets. Our team of data scientists can help determine relevant use cases to support your transformation journey, enabling automation and data-driven decision making.
  • Solution and Industry
    Enterprise Data Governance
    Continued pressure from both stakeholders on delivering trusted data has increased the need for companies to establish, improve, and maintain their Enterprise Data Governance (DG) practises.We help you create a customised approach to evaluate, record, and govern data across your organisation.Our risk-based perspective enables you to manage the most important data assets to support internal…
  • Podcast
    July 17, 2024
    Risky Women Podcast | Risk Management With Purpose
    In this episode of Protiviti's Risky Women podcast series, Ghislaine Entwisle, Managing Director of the Australia Technology Consulting and Business Performance Improvement practice, speaks with Gloria Yuen, Head of Regulatory Enablement and Delivery at National Australia Bank.
  • Client Story
    April 19, 2024
    Rural Lifestyle Retailer Builds Customer Loyalty With Enhanced CIAM Strategy
    Protiviti partnered with a rural lifestyle retailer client to assess its Customer Identity and Access Management (CIAM) program and architecture. 
  • Podcast
    April 5, 2022
    PODCAST | People, Technologies and the Future of Work in Finance
    “It's the end of the work as we know it, and I feel fine.”Our colleague Joe Kornik, Editor-in-Chief of VISION by Protiviti (http://vision.protiviti.com), wrote this in his latest feature article. This is true, but there also are many questions around the future of work, how we're going to balance work schedules, when and how frequently we’ll go into the office, how we’ll leverage new and emerging…
  • Client Story
    May 23, 2024
    Trusted Partnerships and Collaborative Efforts Drive Success in Data Privacy Initiatives
    We partnered with the client in building and maturing a data privacy program, including enhancing the company’s privacy rights process into a universal, globally scalable webform intake, 10+ custom workflows and an encrypted portal. Leveraged OneTrust autoblocking to establish baseline cookie compliance.
  • Podcast
    March 8, 2022
    Podcast | The State of ESG Reporting Requirements and Mandates
    ESG reporting is garnering a growing amount of attention today, particularly among board members seeking to understand and possibly comply with specific requirements in their country or their industry. But when it comes to ESG reporting, there are a lot of questions. Who specifically is required to issue these ESG reports? Who is issuing them voluntarily? And more importantly, what do…
  • Whitepaper
    July 21, 2022
    Customer remediation: Making it right (and better)
    In our Compliance Priorities for 2022 in the Financial Services Industry, we emphasised the interconnectivity among the risks we identified, including how the pandemic, the global focus on environmental, social and governance (ESG) issues, and continued regulatory emphasis on culture and conduct were combining to shine a bright light on how financial institutions (used broadly herein to refer to…
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