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  • Whitepaper
    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…
  • Survey
    February 3, 2021
    Executive Perspectives on Top Risks for 2021 and 2030
    Key issues being discussed in the boardroom and C-suiteThe range of uncertainties facing business leaders around the globe in 2021 is overwhelming.Challenges triggered by a rare airborne virus creating a global pandemic continue unfold, combined with numerous other risk issues, such as growing social unrest and polarisation, and ever-present challenges ranging from new technologies and…
  • News
    September 15, 2020
    Protiviti Updates ‘Guide to Business Continuity & Resilience’ for Today’s Uncertain Times
  • Solution and Industry
    Data and Analytics Strategy Services
    Across all industries, ever-increasing customer needs, market competition, and rapid digital innovation have created an insatiable demand for data and the insights it can provide. We help you develop and implement a data and analytics strategy that will provide well-controlled, and trusted insights to drive revenue, reduce risk, and enable operational excellence. Our data and analytics and…
  • Solution and Industry
    Cloud Data Enablement Services
    The cloud transforms how organisations manage their infrastructure, platforms and services, and the large sets of data that go with it. That is why it’s critical to have a comprehensive cloud data enablement strategy. From cloud data assessments through integration and development, our team of enablement experts cut through the complexity to deliver a data enablement roadmap ensuring you extract…
  • Newsletter
    November 17, 2022
    Is ESG Receiving Sufficient Attention in North America?
    Worldwide, there is awareness that environmental, social and governance (ESG) considerations will prove to be essential drivers and components of profitability and sustainable business over the next 10 years. The reality is, however, that the level of engagement with ESG — as an integral component of business strategy — is significantly higher outside of North America than within it, and to an…
  • Podcast
    July 17, 2024
    Risky Women Podcast | Risk Management With Purpose
    In this episode of Protiviti's Risky Women podcast series, Ghislaine Entwisle, Managing Director of the Australia Technology Consulting and Business Performance Improvement practice, speaks with Gloria Yuen, Head of Regulatory Enablement and Delivery at National Australia Bank.
  • Client Story
    March 10, 2023
    Technology transformation and change management help non-profit organisation reach donors and improve fundraising
    United Way of Greater Toronto (UWGT), with an overriding mission to eradicate poverty, has successfully mobilised volunteers and financial resources to care for the needy in its communities since 1973. Today it’s the largest non-governmental supporter of social services in the region with a network of 300 agencies that meet urgent human needs and improve social conditions for more than two…
  • Insights paper
    September 22, 2023
    Sustainability and Private Markets: A Structured Approach to Value Creation
    The ESG regulatory landscape is starting to form: In the public markets worldwide, companies are trying to determine how to respond to and incorporate stringent sustainability-related disclosure requirements from the EU. Meanwhile, the International Sustainability Standards Board has completed its work on a set of voluntary standards for public companies globally. In the U.S., the SEC is poised…
  • Newsletter
    December 15, 2022
    Sustainability and the Board’s Governance Role
    Global research indicates that companies in North America are less committed to environmental, social and governance (ESG) engagement than those in Europe and Asia-Pacific. What steps should boards seeking to improve their ESG engagement take? 
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