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  • Survey

    January 2, 2024
    Explore the 2024 Top Risks in Government Services: Navigate economic challenges, escalating cyber threats, and talent management concerns with strategic insights.
  • Survey

    December 12, 2023
    The Consumer Products and Services industry group faces a long list of headwinds heading into 2024. Inflationary pressure, workforce attrition with talent gaps and protecting customers’ data are top on the list of major concerns weighing on the minds of senior executives in the consumer packaged goods (CPG) and retail industry group.
  • Survey

    January 13, 2023
    Global economic uncertainty, inflation and supply chain disruptions are major headwinds facing the consumer products and services industry group, and particularly consumer packaged goods (CPG) and retail companies, heading into the new year. Separately, for airlines and hospitality companies, the potential impact of an unexpected crisis on revenue and resistance to cultural changes are the top…
  • Client Story

    February 8, 2023
    A global health services company needed to execute on its corporate promise to deliver affordability and convenience to its patients. However, the company discovered that there was a disconnect between that promise and intended delivery. Further investigating that disconnect revealed that the organisation's procedures for tracking and delivering rebate payments were hampered by complex, time-…
  • Whitepaper

    February 17, 2021
    Lingering Effects of Pandemic and Operational Challenges Are Top Concerns for Consumer Products and Services Organisations The continuing global challenges and potential existential threat posed by the ongoing COVID-19 pandemic. Political divisiveness and polarisation. Social and economic unrest. Gridlock. Artificial intelligence (AI), automation and other rapidly developing digital technologies…
  • Survey

    February 16, 2022
    Threats to supply chain, workforce and customer demand cited among top 2022 risks by CPS industry leaders. Whether it’s disruptive technologies, supply chain bottlenecks, rising costs, labor shortages, data breaches, or restrictive government policies, the Consumer Products and Services (CPS) industry group faces numerous market-changing risks in 2022 and beyond. These risk issues and more are…
  • Podcast

    August 17, 2023
    Tonya Hummers, Managing Director at Protiviti, speaks with Sarah Olthoff, Senior Vice President and Chief Business Risk Officer at Discover Financial Services.Watch the podcast as Tonya and Sarah discuss resiliency and adaptability as key traits for succeeding in the face of challenges, the evolving nature of work environments and shifts towards hybrid models to support flexible schedules in the…
  • Whitepaper

    November 18, 2022
    In this issue of the Credit Pulse, we look at credit risk considering the macroeconomic and geopolitical trends likely to shape the financial services industry over the next six months. First, we focus on critical considerations for loan servicers in the post-pandemic era. Then, we discuss risk management practices for non-financial organizations that extend trade credit and institutions that…
  • Infographic

    June 3, 2024
    Quantum Dawn VII is the latest iteration of SIFMA's biannual cybersecurity exercise focused on the outage of a critical third-party service provider (CTP). The simulation and concluding survey found many financial institutions are already experienced with the loss of CTPs, with protocols established for managing the outage. With such outages increasingly commonplace and regulators holding firms…
  • Whitepaper

    September 22, 2023
    The adoption of advanced analytical tools and emerging technologies such as AI and ML has continued to gain enterprise adoption across compliance solutions within the financial services industry.
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