Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper March 24, 2023 Collaboration: The key to better management of cybercrime and financial crime By Carol Beaumier and Bernadine Reese Sharing information and lessons learned has become increasingly critical for the effective management of cybercrime and related financial crime. This need requires financial institutions to rethink how they have historically managed these risks. Blogs October 27, 2023 How AI and compliance shape the future of banking The future of banking — and banking regulation — is digital and AI-driven.Risks will increase, especially around crypto, fraud and bias in machine-made decisions.Upskilling of compliance officers and risk professionals is needed to function in this evolving environment and manage new risks. Whitepaper March 31, 2021 Fair Lending and Servicing Practices Face Deeper Scrutiny Under New Administration - Top of Mind Compliance Issues for 2021 New presidential administrations often establish new demands and priorities with regard to addressing and enforcing current regulations based on their own priorities. The latest change in the White House, with the Biden administration assuming control, has been no exception. Whereas the Trump administration scaled back enforcement of financial regulations in a number of areas, including but not… Client Story December 16, 2021 Strong, flexible identity and access management, built collaboratively Solving complex identity and access management issues for an organisation often requires finesse, collaboration and the ability to creatively meet the needs of all aspects of the business with a single solution. One global biopharmaceutical company discovered the power of collaboration as it worked to replace an existing access management implementation, harmonising two distinct populations(… Blogs July 8, 2024 Microsoft SharePoint Premium simplifies content management and governance Content management involves the creation, organisation, storage and distribution of digital content within an organisation, ranging from documents and images to videos and web pages. One of the biggest problems businesses face with content management is the quantity of unstructured content, which is growing exponentially, making it incredibly hard to find good or accurate data. Podcast April 19, 2023 Podcast | ESG and Data Management – with Alyse Mauro Mason and Mark Carson and Zachary Unger Data management is a critical component of an organisation’s reporting and required disclosures, whether they are for regulatory authorities or stakeholders. The needs are no different when it comes to environmental, social and governance (ESG) – an area of growing global importance for organisations worldwide. In this podcast, Protiviti Associate Director Alyse Mauro Mason interviews Protiviti… Podcast Transcript June 16, 2023 Transcript | ESG and Data Management – with Alyse Mauro Mason and Mark Carson and Zachary Unger Data management is a critical component of an organisation’s reporting and required disclosures, whether they are for regulatory authorities or stakeholders. The needs are no different when it comes to environmental, social and governance (ESG) – an area of growing global importance for organisations worldwide. In this podcast, Protiviti Associate Director Alyse Mauro Mason interviews Protiviti… Blogs October 21, 2024 U.K. Online Safety Act: The Impact on Tech Firms and Critical Compliance Considerations The U.K. Online Safety Act (OSA) is part of a suite of new online-safety and consumer-protection regulations aimed at safeguarding users from harmful content on digital platforms. Its implementation is planned in three phases from 2025 to 2026. Client Story June 30, 2023 Change management, automation and new digital tools transform finance operations for educational services company A $1 billion educational services holding company that operates in the U.S., Australia and New Zealand needed to transform its finance operations. The organisation, which operates numerous higher-education institutions and provides a workplace educational benefits administration solution, enrolled more than 100,000 students in its universities and served 50,000 workplace learners in 2021, growing… Load More
