Retail

Our retail industry consulting services

Digital transformation

From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organisations to reduce operational costs, process times, and manual mistakes.

 

Supply chain management

We help analyse and optimise supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilising intelligent automation to transform supply chains.

 

Payment solutions

We follow industry trends closely and work with retailers to utilise emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience.

 

Environmental, social, governance (ESG)

We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimising negative impacts on the environment. From here, we build systems to monitor sustainability programme objectives and to report comprehensively and transparently.

 

Cloud and emerging technologies

Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely.

 

Data privacy and loyalty programmes

With the fast growth of e-commerce and an expansion of loyalty programmes, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programmes and ensure compliance with the growing list of privacy regulations to protect customer trust.

 

Finance transformation

We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth.