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Vincent Lai

Director

Vincent is a Director in Protiviti's Managed Business Services team and has over 15 years of experience in client management, operations consulting, and talent development. He has worked with global PMO offices and C-suites to drive collaborative regional transformations, new market/ product / pilot launch transition programs, high-profile joint venture projects, and talent best practices across Asia-Pacific, the Americas and Europe. 

Vincent is a certified LUMA Design Thinking instructor, facilitator and practitioner, and the APAC Innovation Lead for facilitating workshops and providing coaching methodologies for high performance team programs. He works with clients across financial services and commercial sectors, l focusing on people, culture, processes and innovation.

Major projects:

  • Led key account client engagements for large conglomerates, international banks and insurance companies in Asia-Pacific region.
  • Regional engagement lead for China Joint Venture payment licensing staffing and talent acquisition project to ramp up 80 hires within 1 quarter across 30 different job profiles. 
  • Established a dedicated recruitment team in the Philippines to support the hiring of critical business function roles with a 90-day turnaround plan for recruitment process transformation.
  • Streamlined volume class hiring processes for Taiwan, Hong Kong, Thailand, Shanghai, Singapore, and the Philippines to reduce the Total Time to Fill (TTF) as well as the Customer Satisfaction (C-Sat) score and overall acceptance rate. 
  • Led RPA design thinking workshop for international insurer to identify internal audit processes to automate. 
  • Led DocuSign and SmashFly implementation across 8 APAC countries with end-to-end project involvement, monitoring and oversight of User-Acceptance-Testing (UAT). 
  • Working as a non-employee workforce project manager for an international insurer, enabled a team of 5 consultants to build a database and optimise a digital approach to onboarding, while working closely with cross-functional stakeholders in legal, compliance, risk and human resources. Delivered 8 training sessions for 300+ client stakeholders.
  • Designed, implemented, and facilitated a 9-month leadership program for 80 risk and compliance leaders in APAC.
  • Facilitated over 50+ in-person design thinking workshops / trainings for over 2,000 cumulative participants. 
  • Over 500 hours of virtual Zoom / Teams facilitation as a breakout or lead facilitator for various workshop programs.

Education:

  • Certified LUMA Design Thinking instructor, facilitator, and practitioner
  • Certified Scrum Master   
  • Certified Scrum Product Owner

Industry expertise:

  • Financial Services 
  • Commercial conglomerates  
  • Insurance 
  • Legal and Professional Services 
  • Hospitality, Retail and Consumer Goods 
  • Non-Profit and Government
  • Staffing and Recruitment

Areas of expertise:

  • Human Capital Consulting
  • High Performance Teams
  • Human-Centered Design Thinking Workshops 
  • Enterprise Transformation Projects 
  • Change Management and Communication
  • Regulatory Risk and Compliance 
  • RPA and Digital Transformation  
  • Executive Stakeholder Management
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