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  • Solution and Industry
    Mortgage & Consumer Lending
    The pace of transformation across mortgage and consumer lending has introduced both opportunities and challenges for operations, technology, risk, and compliance functions.  Industry changes including enhanced automation and APIs in mortgage and home equity, alternative auto lending options, as well as digital-first personal lending have disrupted traditional industry practices and ways…
  • Survey
    May 9, 2023
    Technical Debt and Innovation – the CFO’s Perspective
    Organisations today spend an average of 30% of their IT budgets and invest a fifth of their IT human resources on technical debt management. This research, based on a global survey of more than 1,000 CIOs, CTOs and other technology leaders, underscores the burden created by technical debt and likely is an eye-opener for the CFO.[1] As organisations strive to increase their focus, and time and…
  • Podcast
    October 9, 2023
    Podcast | Navigating a Technology Risk-Filled Horizon
    The results from this year's Global Technology Audit Risks Survey, conducted by Protiviti and The Institute of Internal Auditors, reveal a complex and multifaceted landscape of technology risks. Cybersecurity is the top priority and by a wide margin. AI is an emerging risk with gaps in organisational preparedness and audit proficiency. The talent gap in IT is a growing concern and data privacy is…
  • Flash Report
    June 8, 2023
    U.S. Banking Regulators Finalise (Finally) Revised Third-Party Risk Management Guidance
    On Tuesday, June 6, 2023, the Office of the Comptroller of the Currency (OCC), the Board of Governors of the Federal Reserve System, and the Federal Deposit Insurance Corporation (collectively, the agencies) issued the “Interagency Guidance on Third-Party Relationships: Risk Management.”[1] This marks the long-awaited finalisation of the proposed guidance that was initially issued on July 19,…
  • Flash Report
    July 26, 2023
    PCAOB Issues Staff Update and Preview of 2022 Inspection Observations
    Discover PCAOB's 2022 Inspection Observations & tech-auditing trends. Crucial insights for SEC registrants & audit committees. Read the full report here.
  • Solution and Industry
    Retail Consulting
    Retail innovation and transformation have become the imperative for companies that want to remain relevant and competitive. Customer expectations and behaviours are driving incredible change across the retail sector in Hong Kong. From the growth of ecommerce to an increased focus on omnichannel, environmental, social and governance (ESG) issues and the supply chain ecosystem, retail organisations…
  • Career
    Consulting Jobs for Experienced Professionals
    We seek talented people of diverse backgrounds and experiences who can innovate and achieve exceptional work. We want people who strive to contribute their best every day, with every action or interaction. One of our core values is inclusion for a reason – across solutions, industries, and locations, we have opportunities for all. We know that diversity of thought, background, and experience will…
  • Newsletter
    July 10, 2024
    Maximising CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…
  • Solution and Industry
    Customer Experience Consulting and Strategy
    Customer experience has emerged as a pivotal driver of business growth, with each customer interaction shaping brand perception and loyalty. Customer experience leaders must navigate the rapidly changing business dynamics of today, seamlessly connect experiences, orchestrate them within their organisations, all while continuously reimagining external and internal experiences to align with…
  • Whitepaper
    April 24, 2024
    Sanctions Risk Assessment: A Key Risk Management Tool
    Faced with the growing complexity of the geopolitical landscape, governments have been using financial sanctions increasingly as foreign policy tools to respond to developments as wide ranging as regional conflicts and wars, terrorism, and human slavery. In today’s highly charged geopolitical environment, sanctions compliance is a focus not only for financial institutions and regulatory…
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