Results for Search Submit Filter by: Advanced Filter All results Solutions Industry People Client Story Insights/Blogs Filter Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Landing Page Corporate Responsibility Leadership Michael Pang Michael is a managing director with over 20 years’ experience. He is the IT consulting practice leader for Protiviti Hong Kong and Mainland China. His experience covers cybersecurity, data privacy protection, IT strategy, IT organisation transformation, IT risk, post-merger integration and operation improvement. Before joining Protiviti, Michael has taken key consulting roles at Boston Consulting… Newsletter December 3, 2020 Setting the 2021 Audit Committee Agenda With 2020 almost in the rearview mirror (thankfully!), the 2021 audit committee agenda is shaping up differently than in years past. The past 12 months presented an opportunity for audit committees to support the key players managing the financial reporting process. Going forward, that support could prove to be critically important as the business environment continues to present disruptive… Flash Report October 30, 2020 FBI Warns of Ransomware Assault on the Healthcare and Public Health Sector On October 28, 2020, the Federal Bureau of Investigation (FBI), the Department of Health and Human Services (HHS), and the Cybersecurity and Infrastructure Security Agency (CISA) issued a Joint Cybersecurity Advisory regarding credible information of imminent cyber attacks to infect systems in the Healthcare and Public Health (HPH) sector with Ryuk ransomware. Whitepaper February 4, 2021 Telehealth Solutions Faster access to care. Better outcomes. Expansion of reach. Reduction of cost. Increase in patient satisfaction. The accelerating demand and use of telehealth have caused healthcare organisations and patients to reevaluate how care is delivered. Our team of seasoned healthcare professionals has the skills, mindset and experience needed to help you design a new, or redesign an existing, telehealth… Newsletter February 12, 2021 Priorities and Risks – For Private Equity, Lingering Effects of COVID-19 Create a Mix of Opportunities and Risks Concern about the impact of government policies and regulations in response to COVID-19 is the No. 1 risk identified by directors and business executives across many industries. This insight is from our most recent top risk survey. Another survey we conducted last year, focused on technology risks, shows a deepening concern over cybersecurity and privacy issues, as well as regulatory compliance… Landing Page Cookies Whitepaper October 7, 2020 10 Lessons for Managing Your Staff in the COVID Era Most business owners and managers know by now that when stay-at-home orders are lifted in their state or country, business as usual will be far from it. The workplace may look a lot different for the forseeable future as health and safety protocols are implemented. And the transition to remote work could be lasting one for businesses that realise their employees can be just as productive… Whitepaper October 7, 2020 Managed Business Services Overview Companies are seeking innovative ways to address today’s finance and accounting challenges. Unforeseen issues, transaction backlogs, and one-time events that demand a rapid response drive this search for new approaches. Finance leaders now operate with leaner staffs. Often, just enough resources are on board to meet routine business needs. Meanwhile, the pace of business change has… Load More
