Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Blogs July 4, 2023 Top 10 reasons for technology modernisation Business and IT leaders can articulate business cases for modernisation efforts by linking them to key value drivers that modernisation efforts are known to deliver. The strongest business cases cite multiple benefits, and it isn’t unusual for application modernisation projects to add value in three or more related categories of benefit. The modernisation drivers listed below are synergistic: it… Research Guide October 11, 2024 Sustainability: Frequently Asked Questions The subject of sustainability continues to evolve and present challenges and opportunities for businesses. Protiviti has created a guide of frequently asked questions to provide helpful insight to help businesses navigate sustainability matters. Blogs May 17, 2024 Risk management essentials for SAP S/4HANA projects An SAP S/4HANA transformation project has many risks that need to be managed and often, it is difficult for the project team operating day to day on detailed tasks to “see the forest for the trees.” The PMO has intimate knowledge of the key processes and risks associated with the project and, as such, is in an ideal position to develop mitigation strategies in collaboration with the system… Blogs June 18, 2024 Leveraging the Human Factor: When Digital Strategies Alone Can’t Revive Slowing Results Businesses are constantly searching for new ways to match messaging to eyeballs, or put succinctly, trying to adapt new strategies to engage effectively with customers where they are consuming content. But what happens when these digital marketing and advertising efforts start to lose steam? Blogs July 14, 2023 A fresh take on cloud transformation Cloud transformation is a process of moving applications, data and infrastructure to the cloud. Such simple definitions lack any sense of the business drivers or anticipated benefits that transformation strategies ought to encompass. After undertaking a “transformation” according to these simpler definitions, businesses are left operating in the same old way, making use of the same… Podcast September 15, 2023 Podcast ǀ Driving Legal Operations Transformation Join podcast host Chad Volkert, Protiviti Managing Director and Global Leader of Legal Consulting, and special guest Kim Wolfe, Head of Legal Business Management for Wells Fargo, discuss the impact of legal operations on the business and how legal executives are increasingly gaining a seat at the table within their organization. Blogs April 4, 2023 Modernising applications: The importance of reducing technical debt Technical debt is no longer just a “technical” problem. As recent, widely publicised events have shown, it is a business problem that can have serious consequences for organisations. The government and Congress are taking notice of unfair consumer experiences, and it is crucial for businesses to address their technical debt and minimise the risk of negative press, government fines and damaged… Whitepaper December 9, 2022 Six Pillars to Optimise Your Cloud With digital transformation remaining a top priority for organisations across industries, business and IT leaders around the world continue to work toward optimising their value extraction of cloud-based technologies and infrastructure. While the myriad operational benefits may be well known, many businesses are learning that cloud optimisation is a process of maturation that occurs over time.… In Focus July 23, 2024 Will CrowdStrike serve as a reboot on tech resiliency? Global IT systems are still in reboot and recovery after a software update by cybersecurity vendor CrowdStrike caused a massive worldwide outage of Windows computers. Global businesses, governments and organisations were impacted across several industries, including airlines, banks, telecommunications, and healthcare. While the dust settles on the specifics of the how and the why of the global… Load More
