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  • Survey

    December 22, 2023
    2024 Top Risks in the Financial Services Industry
    Protiviti and NC State University’s ERM Initiative have been conducting our Top Risks Survey for the past 12 years. This journey began just as financial markets around the world were starting their long, slow recovery from the global financial crisis, and has since covered the worst global pandemic in 100 years as well as near record-low interest rates followed shortly by the fastest rate hiking…

  • Flash Report

    November 15, 2022
    Biden Doubles Down at COP27
    Last Friday at the 2022 United Nations Climate Change Conference, or Conference of the Parties of the UNFCCC (more commonly referred to as COP27), in Egypt, United States President Joe Biden asserted that global warming posed an existential threat to the planet and promised his country would meet its targets for fighting it. In his speech, he said, “The climate crisis is about human security,…

  • Whitepaper

    May 30, 2023
    Reshaping Loan Servicing Compliance
    Servicers in lending organisations are challenged with navigating economic headwinds that are pushing delinquency- and default-rate projections higher. This task has been complicated by increased global regulatory focus and dynamic customer expectations, which are further providing impetus for servicers to reassess existing strategies and processes from a compliance perspective while continuing…

  • Newsletter

    November 29, 2023
    Setting the 2024 Audit Committee Agenda
    Compared to prior years, our suggested 2024 audit committee agenda has taken a bit of a turn due to ongoing and recent market and regulatory developments.A complex business environment: The 2024 audit committee agenda includes important enterprise, governance, process, technology, and financial reporting and disclosure issues that merit consideration by the audit committee beyond its ongoing…

  • Whitepaper

    April 21, 2020
    PPP Lenders Face Myriad Risks Responding to Reeling Businesses
    Issued on April 21, 2020 On March 27, 2020, President Trump signed the Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, into law. Among the law’s more significant provisions was the establishment of the Paycheck Protection Programme (PPP), a forgivable lending scheme administered by the Small Business Administration (SBA) and the U.S. Treasury, with loans being…

  • Flash Report

    May 4, 2020
    Treasury Department Continues to Issue Guidelines for Small Business Paycheck Protection Program
    The Coronavirus Aid, Relief, and Economic Security (CARES) Act that was signed into law on March 27, 2020, offers a lifeline to small businesses and sole proprietors (generally those with 500 or fewer employees) in the form of the Paycheck Protection Programme (PPP) administered by the U.S. Small Business Administration (SBA). This programme initially authorized $349 billion in forgivable loans,…

  • Newsletter

    July 10, 2024
    Maximising CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…

  • Whitepaper

    October 18, 2021
    Internal Audit, Risk, Business & Technology Consulting 2022 Regulatory Hot Topics: Considerations for Internal Audit
    Expectations are that the financial services industry will experience a more challenging regulatory environment under the Biden administration than under the former administration[1]. Those who have been tapped to lead the various regulatory agencies – and even those thought to be in contention for key agency roles – have signaled their supervisory priorities, many of which align with key Biden…

  • Whitepaper

    June 4, 2021
    CFPB Ready for Heightened Enforcement - Top of Mind Compliance Issues for 2021
    The new U.S. administration in Washington is likely to increase its scrutiny of consumer financial products and services. Nowhere is this more evident than at the Consumer Financial Protection Bureau (CFPB), which is uniquely positioned to provide greater regulatory oversight of financial services institutions, increase scrutiny of potentially unfair, deceptive, or abusive acts or practices, and…

  • Newsletter

    September 10, 2020
    Operational Resilience Gets a Makeover in the “New Normal”
    Churchill said he strived “to foretell what is going to happen tomorrow, next week, next month, and next year — and to have the ability afterwards to explain why it didn’t happen.” His acknowledgment of the futility in predicting the future is especially apropos today as markets transition to the eventual “new normal.” The business model is akin to a finely tuned machine requiring the…
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