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  • Blogs

    April 26, 2024
    Meeting digital retail's high customer expectations means being clear-eyed about weaknesses and capabilities
    Today’s digital retail consumers have little tolerance for organisations that do not meet high customer service standards for accurate and timely fulfillment of orders. Transparent and real-time communications about order status have become an industry norm, which means that retailers need constant access to real-time data and inventory management tools to keep pace with customers’ expectations.

  • Blogs

    May 3, 2024
    Mastering the Fiori frontier: Crafting secure, intuitive spaces and pages in SAP S/4HANA
    A well-thought-out Fiori spaces and pages approach establishes a foundation for a user-friendly and scalable design that supports a least-privilege access model. When incorporated with security best practices, spaces and pages provide an intuitive experience within the Fiori launchpad in alignment with a business user’s tasks and responsibilities. As SAP S/4HANA users increasingly transition to…

  • Survey

    May 29, 2023
    Talent, culture, cybersecurity and data privacy represent top risk issues for public sector organisations
    The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Unfolding events in Eastern Europe, changes in government leadership in several countries around the globe, escalating inflation, rising interest rates, ever-present cyber threats,…

  • Client Story

    June 30, 2023
    Change management, automation and new digital tools transform finance operations for educational services company
    A $1 billion educational services holding company that operates in the U.S., Australia and New Zealand needed to transform its finance operations. The organisation, which operates numerous higher-education institutions and provides a workplace educational benefits administration solution, enrolled more than 100,000 students in its universities and served 50,000 workplace learners in 2021, growing…

  • Client Story

    March 17, 2021
    Financial lender and co-op owner get a fresh start with an integrated CRM solution
    The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with…

  • Whitepaper

    October 13, 2021
    The Biden administration's executive order on cybersecurity and possible effects for financial services firms
    Safer supply chain, more information sharing, additional compliance Having faced more cyberattacks than other sectors, banks and other financial services firms have been at the forefront of the fight against cybercrime in recent years. To protect themselves, banks have substantially invested in cyberattack prevention and increased their incidence-response capabilities.

  • Whitepaper

    February 24, 2021
    How New York’s New Truth in Lending Act Measures Against California and Federal Acts
    President Lyndon B. Johnson in 1968 signed the Federal Truth in Lending Act (TILA) to provide greater transparency regarding credit terms and fees. While greatly assisting consumers in comparison loan shopping, the regulation excluded business loans, as business owners were generally considered financially savvier than an average consumer and did not need protection. Fast-forward to December 23,…

  • Client Story

    March 27, 2020
    Data analytics solution helps pharmaceutical giant focus on improving clinical trials and saving lives
    For one global biopharmaceutical company, the ability to access vital data when and where it’s needed can affect more than just performance — it can impact the ability to save lives. This industry leader develops, manufactures and distributes breakthrough medical therapies to treat patients with serious and life-threatening medical conditions. The company conducts clinical trials to better…

  • Flash Report

    November 3, 2023
    Are SEC Charges Against SolarWinds and Its CISO Signaling a New Era of Personal Accountability?
    In this Flash Report, we summarize the SEC’s allegations against SolarWinds and offer nine points for executives and functional leaders with SEC registrants to consider regarding their own accountability and responsibility for public reporting.

  • Blogs

    June 17, 2024
    Don’t trawl for customers; consolidate your digital toolset and they will come to you
    With the retirement of third-party data on the horizon, marketers need to adjust and strategise on the data and tools available to them to find their customers. In the new first-party data world, what the customer directly gives you is what you already know, giving them more control. Customers have embraced that control and seek transparent ways of sharing information, when they want and when it…
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