Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Blogs April 26, 2024 Meeting digital retail's high customer expectations means being clear-eyed about weaknesses and capabilities Today’s digital retail consumers have little tolerance for organisations that do not meet high customer service standards for accurate and timely fulfillment of orders. Transparent and real-time communications about order status have become an industry norm, which means that retailers need constant access to real-time data and inventory management tools to keep pace with customers’ expectations. Blogs April 3, 2023 Digitising Experiences (Customer & Employee) Creates Value for Energy and Utilities Firms Leaders of energy and utilities (E&U) businesses are becoming increasingly focused on the business impacts of rapidly evolving technology. According to Protiviti’s latest Executive Perspectives on Top Risks Survey, many of these leaders see their companies struggling over the next decade to adopt digital technologies effectively, use data analytics and “big data” to drive competitive… Blogs May 17, 2024 Building technology resilience: aspects and actions Building technology resilience is a continuous process. Technology resilience programs call for diligent monitoring, constant adaptation to evolving threats and continual evolution to respond to a shifting threat landscape. To begin with, they require a strong business case and well-articulated benefits to secure executive commitment and program funding. Then, continuous advancement of technology… Survey November 7, 2023 Five Focal Points for Future-Ready CFOs If a group of chief financial officers (CFOs) from 2018 stepped out of a time machine into their 2023 offices, they would be astonished by what they saw. Environmental, social and governance (ESG) metrics and measurements would top their priority lists. Most of their finance organisations would be using generative artificial intelligence (GenAI) to enhance their business planning and analysis (BP… Podcast September 14, 2023 Podcast | Achieving Digital Maturity in Finance – with Chelsea Black and Kizzy Gift In this episode, we discuss digital maturity in finance. Or more specifically, how more finance organisations are employing ERP systems, moving to cloud-based systems, transitioning more to analytics, and with that, understanding the talent management and risk management needs that are required with these major changes. Sharing their insights on these issues are two Protiviti experts,… Newsletter December 15, 2022 Sustainability and the Board’s Governance Role Global research indicates that companies in North America are less committed to environmental, social and governance (ESG) engagement than those in Europe and Asia-Pacific. What steps should boards seeking to improve their ESG engagement take? Insights paper September 22, 2023 Sustainability and Private Markets: A Structured Approach to Value Creation The ESG regulatory landscape is starting to form: In the public markets worldwide, companies are trying to determine how to respond to and incorporate stringent sustainability-related disclosure requirements from the EU. Meanwhile, the International Sustainability Standards Board has completed its work on a set of voluntary standards for public companies globally. In the U.S., the SEC is poised… Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Client Story January 6, 2023 Cloud-based Healthcare Analytics Company Expands Solutions and Customers d2i is a cloud-based healthcare analytics solutions firm that’s on the move. The company provides an unparalleled data analytics application that aggregates, harmonizes and enriches diverse data sources to some of the largest hospital emergency departments (ED) in the United States. The company currently extracts Electronic Health Record (EHR) data into their environment for over 240 hospitals.… Podcast Transcript February 21, 2021 Transcript - ESG and Financial Reporting Trends In this podcast, Protiviti Senior Managing Director Bob Hirth and Managing Director Chris Wright share their thoughts and insights about a number of ESG topics. Load More
