Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Survey October 1, 2024 AI Investments Require the CFO’s Expertise – and Vice Versa Explore how CFO expertise is crucial for maximising AI investments in finance for strategic growth and governance. Blogs July 8, 2024 Microsoft SharePoint Premium simplifies content management and governance Content management involves the creation, organisation, storage and distribution of digital content within an organisation, ranging from documents and images to videos and web pages. One of the biggest problems businesses face with content management is the quantity of unstructured content, which is growing exponentially, making it incredibly hard to find good or accurate data. Blogs August 8, 2023 The metaverse in 2040? Buckle up for a bumpy ride, says Elon professor and Pew researcher Janna Anderson, professor of communications and director of the Imagining the Internet Center at Elon University, is the lead author of the report The Metaverse in 2040, published in partnership with Pew Research. She is a senior contract researcher for Pew and co-leads the center’s 19-year series of reports outlining experts’ predictions for the most likely future of digital life. The full… Blogs January 10, 2025 Remember resiliency on your technology modernisation journey Embracing emerging technologies to drive business growth is a common focus for forward-thinking leaders. Businesses are pursuing technology modernisation initiatives to enhance their competitiveness, efficiency and agility. These initiatives aim to upgrade and improve an organisation’s technology infrastructure, systems, software and practices. Blogs December 4, 2024 Digital Twins: Adopting a Data-Centric Approach to Mature Resilience Operational resilience – the ability for firms to prevent, adapt, respond to, recover and learn from operational disruptions – is a common concern for clients in Hong, leading to questions such as: Which management information should firms report against? Or, how can organisations advance testing beyond tabletop scenarios? While the answers often depend on specific contexts, leveraging available… Blogs October 11, 2024 5 Tips to Navigate Security in Agile Development In today’s fast-paced digital landscape, DevOps practices have revolutionised software development and deployment, allowing organisations in Hong Kong and globally to achieve greater efficiency and agility. As DevOps teams embrace cloud-based infrastructures like Amazon Web Services (AWS), security must remain a paramount concern. Ensuring the security of a DevOps environment in the AWS cloud… Blogs January 31, 2024 Enabling enterprise data governance with Microsoft Purview Data is the lifeblood of today’s digitally transformed business environment and is growing rapidly as it is estimated that 90 percent of the world’s existing data was created in the last two years alone. With such rapid growth, simply understanding the context of what data is important to keep, classifying that data and organising it into a useful form cannot happen without the support of… Blogs October 14, 2024 Manage, Govern AI Assets with Microsoft Purview’s New AI Hub From personal digital assistants to autonomous vehicles, artificial intelligence (AI) is revolutionising how we interact with technology and each other. Amidst this landscape, Microsoft Copilot and Open AI’s ChatGPT stand at the forefront, harnessing transformative technologies such as Generative Pretrained Transformers (GPT) and Large Language Models (LLM). Blogs August 30, 2024 Building an Accessibility Culture with Copilot for Microsoft 365 Organisations across the U.S. recognise the criticality of accessibility for both consumers and employees. This concern dates to the early 2000s, when several well-known brands were targeted by lawsuits that ultimately changed how e-commerce works. Yet today, companies are still dealing with the evolving landscape of accessible technology and the inherent challenges of providing the right types… Load More
