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  • Whitepaper

    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…

  • Flash Report

    April 27, 2022
    Skills and Scale
    The New Finance Labor Model Proves Its Real-World ValueThe finance labor model of the future has passed a major test – and it was a massive one. The results of Protiviti’s latest global survey of CFOs and finance leaders show that finance organisations which leverage a diverse talent pool of full-time employees, contract and temporary workers, expert external consultants, and managed services and…

  • Blogs

    August 10, 2023
    Technical debt demands your attention
    Technical debt consumes nearly one-third of technology budgets and more than one-fifth of technology professionals’ time; 70% of CIOs and technology leaders view technical debt as a major drag on their organisation’s ability to innovate.

  • Newsletter

    February 21, 2023
    Talent Strategies Demand a New Normal
    People and culture sit atop the list of key risk concerns of board members and executives worldwide looking out over the next 12 months as well as into 2032, according to the latest Top Risks Survey from Protiviti and NC State University’s ERM Initiative. Even amid an uncertain economy, inflationary conditions and fears of a possible recession, people, talent and culture issues stand out as…

  • Whitepaper

    May 26, 2021
    Credit Balances and Government Overpayments
    Issue On February 12, 2016, the Centers for Medicare & Medicaid Services (CMS) released the Medicare Program; Reporting and Returning of Overpayments Final Rule (Final Rule) governing the investigation, identification, refunding, and reporting of Medicare Parts A and B overpayments. The Final Rule provided much-needed detail and clarity to Parts A and B associated obligations created by its…

  • Podcast

    February 21, 2021
    Podcast - ESG and Financial Reporting Trends
    In this podcast, Protiviti Senior Managing Director Bob Hirth and Managing Director Chris Wright share their thoughts and insights about a number of ESG topics.

  • Video

    April 27, 2021
    ESG Today and Tomorrow - Beyond Compliance
    Please listen in to our ESG virtual fire side chat with the Head of Green and Sustainable Finance at the HKEX, Grace Hui and Protiviti Sr. Managing Director and Co-Vice Chair of SASB, Robert Hirth.

  • Podcast Transcript

    February 21, 2021
    Transcript - ESG and Financial Reporting Trends
    In this podcast, Protiviti Senior Managing Director Bob Hirth and Managing Director Chris Wright share their thoughts and insights about a number of ESG topics.

  • Blogs

    May 17, 2024
    Building technology resilience: aspects and actions
    Building technology resilience is a continuous process. Technology resilience programs call for diligent monitoring, constant adaptation to evolving threats and continual evolution to respond to a shifting threat landscape. To begin with, they require a strong business case and well-articulated benefits to secure executive commitment and program funding. Then, continuous advancement of technology…

  • Newsletter

    December 15, 2022
    Sustainability and the Board’s Governance Role
    Global research indicates that companies in North America are less committed to environmental, social and governance (ESG) engagement than those in Europe and Asia-Pacific. What steps should boards seeking to improve their ESG engagement take? 
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