Retail Improving long-term resiliency and your ability to adapt Retail innovation and transformation has become the imperative for companies that want to remain relevant and competitive. Customer expectations and behaviors are driving incredible change across the retail sector. From the growth of ecommerce to an increased focus on omnichannel, environmental, social and governance (ESG) issues and the supply chain ecosystem, retail organisations face a vast amount of challenges and opportunities.Protiviti helps retail organisations build supply chain resiliency, utilise data analytics to achieve market intelligence, and implement technology solutions and skillsets required for the adoption of new digital technologies — all while helping to meet growing customer and investor expectations around sustainability and social responsibility. What we do Industry top risks Our services Sectors we serve Insights Client Stories Leadership Connect with us Our services for Retail companies Pro Rightmark Square Digital Transformation From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organisations to reduce operational costs, process times, and manual mistakes. Pro Document Stack Supply Chain Management We help analyse and optimise supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilising intelligent automation to transform supply chains. Pro Briefcase Payment Solutions We follow industry trends closely and work with retailers to utilise emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience. Pro Legal Briefcase Environmental, Social, Governance (ESG) We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimising negative impacts on the environment. From here, we build systems to monitor sustainability program objectives and to report comprehensively and transparently. Pro Document Consent Cloud and Emerging Technologies Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely. Pro Building office Data Privacy and Loyalty Programs With the fast growth of e-commerce and an expansion of loyalty programs, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programs and ensure compliance with the growing list of privacy regulations to protect customer trust. Pro Tools Gear Finance Transformation We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth. Build resiliency. Leverage data analytics. Implement technology solutions. Retailers We help retailers including apparel and speciality, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. We work with retailers to implement tools and technologies, mitigate risk from loyalty programs and payments, and to offer a personalised customer experience. Build resiliency. Leverage data analytics. Implement technology solutions. Featured insights INSIGHTS PAPER Top digital experience trends in 2025 and beyond Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." FLASH REPORT Trump 2.0: Possible Winners and Losers President-elect Donald Trump will take office in January 2025 with Republican control of both the Senate and the House and with a conservative-leaning Supreme Court. The president-elect has moved quickly to appoint cabinet members, agency heads and... INSIGHTS PAPER Best Practices for Building a Sustainable PCI DSS Compliance Program Creating and maintaining a sustainable PCI DSS compliance program is a crucial and complex task for organisations to protect payment card transactions and uphold consumer trust. However, despite the PCI DSS standard being around for almost 20 years,... BLOG Put Privacy First To Build Trust and Elevate the Customer Experience This blog was originally posted on Forbes.com. Kim Bozzella is a member of the Forbes Technology Council. Here's a problem I often see: Most businesses recognize the significance of data privacy and identity management in safeguarding information,... PODCAST Podcast | Strategic and Sustainable Sourcing – with Radhi Subramanian and Debjani Mallick An increasingly important issue for board members to address today is sustainability – specifically, sustainable sourcing and operations. These challenges not only have global compliance implications, but also brand and reputation issues, which are... RESEARCH GUIDE FAQ Guide on the Use of AI for Financial Crime Compliance Ask financial crime professionals what the most challenging part of their job is, and most will likely say it is the timely identification of suspicious activity. As much as companies have worked to improve their detection capabilities given their... Button Button Featured client stories Rural Lifestyle Retailer Builds Customer Loyalty With Enhanced CIAM Strategy Protiviti partnered with a rural lifestyle retailer client to assess its Customer Identity and Access Management (CIAM) program and architecture. Finance Transformation Sets Course for Future Success A U.S.-based global skincare company was unable to provide timely financial reporting and performance analytics to its key stakeholders and private equity sponsor. Protiviti partnered with the company’s CFO, VP of Finance, Controller, and key... Client story: Apparel company's 'Instagram project' Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current... Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California... A National Retailer Takes on Inventory Shrink to Improve Margins Protiviti created a transparent end-to-end process flow by identifying gaps and providing recommendations for improvement and savings. A data deep dive reviewed elements of sales, markdowns and shrink data and a statistical analyses of shrink,... Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics every 15 minutes and is easy to use with little training required. From staffing and sales targets to... Button Button Pro System Security See the latest industry insights in our Consumer Products & Retail newsletter Sign up to stay up-to-date on industry news. Learn More Pro Briefcase Check out the Retail posts on the Protiviti View blog Find blogs relevant to your industry via Consumer Products & Services Read More Leadership Carol Raimo Carol Raimo is Protiviti's Global Consumer Products and Services Industry Lead and has over 36 years of consulting experience. She is responsible for setting the strategy to provide industry-specific solutions to clients as they transform their business. Strategic areas ... Learn More Anneke Wieling Anneke is the Practice Lead for Protiviti’s European Business Performance Improvement practice and the Amsterdam office. She joined Protiviti in in January 2006. Previously she worked in the advisory practice of KPMG. In addition to her consulting experience, Anneke has ... Learn More
