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Digital & CX

Perspectives from our diverse team of makers, strategists, and technologists with insights to help you ignite innovation, create connected experiences, automate processes, and drive business growth in today’s fast-moving market.

Digital & CX

Infographic | 2024 Top Risks for Innovation and Transformation Executives

Innovation and transformation executives identified the biggest threats impacting their organisations in Protiviti’s 2024 Top Risks Survey. The executives’ perspectives on risks, listed below, reflect increasing concerns over emerging technologies, workforce challenges, limited growth opportunities, and customer loyalty.
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Digital Transformation

BLOG February 21, 2024

Pursuing Modern Digital Product Management — and Why It Matters to Your Organization’s Digital Acceleration

The big picture: The role of product management in a digital context has significantly matured, giving rise to an exciting and complex discipline...
BLOG January 16, 2024

Why Sales Transformations Fail and Critical Steps to Avoid Common Pitfalls

The big picture: In today's virtual selling environment, revenue-aligned organizations must adopt a different mindset to drive successful sales...
INFOGRAPHIC December 21, 2023

5G Unleashed for Industry Transformation

Unlocking the full potential of 5G technology requires understanding of the diverse real-world applications it offers across various industries....
SURVEY December 7, 2023

Executive Perspectives on Top Risks for 2024 and 2034

The 12th annual Top Risks Survey report highlights top-of-mind issues for directors and executives around the globe over the next year - 2024 - and a...
BLOG February 21, 2024

Pursuing Modern Digital Product Management — and Why It Matters to Your Organization’s Digital Acceleration

The big picture: The role of product management in a digital context has significantly matured, giving rise to an exciting and complex discipline...
BLOG January 16, 2024

Why Sales Transformations Fail and Critical Steps to Avoid Common Pitfalls

The big picture: In today's virtual selling environment, revenue-aligned organizations must adopt a different mindset to drive successful sales...
INFOGRAPHIC December 21, 2023

5G Unleashed for Industry Transformation

Unlocking the full potential of 5G technology requires understanding of the diverse real-world applications it offers across various industries....
SURVEY December 7, 2023

Executive Perspectives on Top Risks for 2024 and 2034

The 12th annual Top Risks Survey report highlights top-of-mind issues for directors and executives around the globe over the next year - 2024 - and a...

Customer Experience

BLOG April 26, 2024

Leveraging the Human Factor: When Digital Strategies Alone Can’t Revive Slowing Results

Businesses are constantly searching for new ways to match messaging to eyeballs, or put succinctly, trying to adapt new strategies to engage...
CLIENT STORY March 13, 2024

Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment

Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics...
BLOG February 21, 2024

Pursuing Modern Digital Product Management — and Why It Matters to Your Organization’s Digital Acceleration

The big picture: The role of product management in a digital context has significantly matured, giving rise to an exciting and complex discipline...
BLOG November 14, 2023

Meeting Digital Retail's High Customer Expectations Means Being Clear-Eyed About Weaknesses, Capabilities

The big picture: Today’s digital retail consumers have little tolerance for organizations that do not meet high customer service standards for...
BLOG April 26, 2024

Leveraging the Human Factor: When Digital Strategies Alone Can’t Revive Slowing Results

Businesses are constantly searching for new ways to match messaging to eyeballs, or put succinctly, trying to adapt new strategies to engage...
CLIENT STORY March 13, 2024

Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment

Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics...
BLOG February 21, 2024

Pursuing Modern Digital Product Management — and Why It Matters to Your Organization’s Digital Acceleration

The big picture: The role of product management in a digital context has significantly matured, giving rise to an exciting and complex discipline...
BLOG November 14, 2023

Meeting Digital Retail's High Customer Expectations Means Being Clear-Eyed About Weaknesses, Capabilities

The big picture: Today’s digital retail consumers have little tolerance for organizations that do not meet high customer service standards for...

Intelligent Automation

WHITEPAPER April 2, 2024

Enabling Enterprise AI Adoption Through Next-Generation Governance

Artificial intelligence (AI) has become increasingly important in the enterprise, thanks in part to the rise of generative AI (GenAI). While not a new...
BLOG November 14, 2023

Strategies to Generate GenAI Success

While the various forms of artificial intelligence (AI) have captured the imagination of nearly everyone in the business world, generative AI (GenAI)...
BLOG October 26, 2023

Support Framework for RPA Essential to Meeting ROI Expectations

The big picture: Companies implementing robotic process automation (RPA) often underestimate the importance of a proper support function for their...
BLOG June 14, 2023

Finance Transformation’s Front-End Alignment

The big picture: Finance transformation reimagines how skills, processes and technology can be leveraged to drive long-term value. By the numbers:...
WHITEPAPER April 2, 2024

Enabling Enterprise AI Adoption Through Next-Generation Governance

Artificial intelligence (AI) has become increasingly important in the enterprise, thanks in part to the rise of generative AI (GenAI). While not a new...
BLOG November 14, 2023

Strategies to Generate GenAI Success

While the various forms of artificial intelligence (AI) have captured the imagination of nearly everyone in the business world, generative AI (GenAI)...
BLOG October 26, 2023

Support Framework for RPA Essential to Meeting ROI Expectations

The big picture: Companies implementing robotic process automation (RPA) often underestimate the importance of a proper support function for their...
BLOG June 14, 2023

Finance Transformation’s Front-End Alignment

The big picture: Finance transformation reimagines how skills, processes and technology can be leveraged to drive long-term value. By the numbers:...
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