Client Story Library

The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with any other vertical…

National Vision, a leader in the U.S. optical industry, is a retailer that has seen tremendous growth since it was founded in 1990. National Vision turned to Protiviti, its long-standing partner, to extend the capabilities of SAP Business Planning and Consolidation, its full financial reporting, budgeting and forecasting tool, with SAP Analytics Cloud for planning. National Vision is one of the largest and fastest…

A successful organisation is one that can deftly coordinate its many moving parts, but, sometimes, even the best organisations can get out of sync. That was the case with an aerospace company and its inventory. The organisation knew it was operating with too much stock and was even holding millions of units after they had been written off the books. The company made numerous attempts to optimise its inventory, but…

As internal audit organisations look for effective ways to perform their work in a more agile manner, including how to leverage methodologies, data and technology to add value and become strategic advisers to their business partners, many are finding that the use of robotic process automation (RPA) checks a lot of boxes.RPA integration into internal audit functions is expanding and improving productivity across many…

Harnessing the purchasing power of a global organisation can be a challenge, especially when centralised procurement is not the right fit. That was the conundrum facing a global environmental nonprofit headquartered in the United States. The organisation’s mission, structure and culture created very specific requirements when it came to sourcing, and with this, unique challenges. While there were standard…

Globalisation and the internet in recent history have generated any number of benefits for corporations, professionals and job seekers by allowing them to seek collaboration and expansion opportunities in new markets. But this virtual free flow of commerce and cooperation can abruptly hit a dead end at the door of regulators with purview over certain countries or jurisdictions, halting businesses or individuals from…

For one global biopharmaceutical company, the ability to access vital data when and where it’s needed can affect more than just performance — it can impact the ability to save lives. This industry leader develops, manufactures and distributes breakthrough medical therapies to treat patients with serious and life-threatening medical conditions. The company conducts clinical trials to better understand the…

According to the 2018 Census Bureau, 12.8% of the U.S. population has some type of disability. Included in that statistic are those who have impairments that impact accessibility of online websites, applications and documents. These impairments include: Difficulty lifting or grasping, which can impact use of a mouse or keyboard Cognitive, mental or emotional impairment Vision impairment (including forms of color…

FASB’s new lease accounting guidance (ASC Topic 842), issued on February 25, 2016, requires organisations to recognise lease assets and liabilities on the balance sheet and disclose key information on lease transactions. For most companies with leased assets, the change significantly affects financial reporting. Companies must obtain key information through lease abstraction and populate a data template with that…

Even under normal conditions, creating a global supply chain capability from scratch is a complex and grueling endeavor. When a large U.S. retailer made a strategic decision to develop this ability — which included securing new overseas suppliers for tens of thousands of products, satisfying all customs requirements and creating a nationwide distribution capability — in less than six months, the clock began to tick…