Laura Moore

Managing Director

Laura is a Managing Director in Protiviti’s Risk and Compliance (R&C) practice with over 20 years financial services experience. She is the lead for the UK’s Operational Resilience team and has a deep understanding of the key operational resilience concepts and challenges faced by organisations seeking to strengthen their resiliency. She is an integral member of Protiviti’s Global Operational Resilience Centre of Excellence and has been key in the development of Protiviti’s operational resilience offerings and thought leadership.

Laura also leads our UK interaction with the industry on resilience and with our Trade Associations. She acts as Co-Chair on both Protiviti’s Industry Digital Operational Resilience (DORA) working group and Protiviti’s European Internal DORA Working Group. She has also spoken at several events alongside the regulator. Laura meets regularly with various operational resilience clients and contacts across the financial services industry providing insights into how organisations are approaching operational resilience enabling informal benchmarking and leading practices to be understood.

Laura is also a seasoned workstream lead having worked with multiple clients to effect positive change thought their global organisations working with and directing both client and Protiviti personnel. Activities include defining workstream key deliverables and success criteria, devising workstream project plan, developing content, hosting business stakeholder working groups to obtain input and buy-in, coordinating with other workstream leads, identifying risks to delivery and appropriate responses, and providing progress updates.

MAJOR PROJECTS

Since joining Protiviti, Laura has led a number of large projects in the operational resilience space including:
Leading teams to complete DORA gap assessments, making recommendations for remediation of identified gaps and providing engagement oversight to team embedded into client to establish a programme plan for the implementation of the Digital Operational Resilience Act (DORA);
Establishing programme set up and governance and leading teams to support clients in the build and implementation of key methodologies including identification of important business services, end to end mapping, vulnerability identification, impact tolerance setting, scenario testing and finalising the self-assessment for Board approval;
Providing ongoing advice and assurance over key concepts developed as part of firms operational resilience programmes at key points within the programme lifecycle to confirm these are in line with regulatory expectations and industry good practice, including providing opinions on transitional roadmaps and activities for embedding resilience, making recommendations for improvements;
Leading teams in the development and build out of Target Operating Models for 1st line for the embedding of resilience and enduring resilience capabilities to address transitional roadmaps, and a new 2nd line resilience risk function, developing the engagement model for teams across the globe and reviewing and assessing the updated risk and controls libraries to reflect resilience risk;
Providing training to SMF24s (COOs/CTOs) on their role and responsibilities for operational resilience and delivering training to Boards on operational resilience and crisis management; and
Acting as a subject matter expert on assurance reviews conducted by internal audit to help ensure testing performed and recommendations made cover key regulatory requirements and reflect industry good practice, this includes embedding of resilience concepts into third party risk management.

AREAS OF EXPERTISE

Operational Resilience
Risk Management
Compliance
Internal Audit
Controls Testing and Transformation
Governance
Assurance

INDUSTRY EXPERTISE

Financial Services
Retail Banking
Commercial Banking
Group Operations

EDUCATION

BA (Hons) Business Studies (University of Portsmouth)

PROFESSIONAL MEMBERSHIPS & CERTIFICATIONS

Institute of Internal Auditors (IIA)