Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Survey November 21, 2023 2023 Technology, Media and Telecommunications Finance Trends "The more things change, the more they remain the same" aptly describes the current dynamic for finance leaders across the technology, media and telecommunications (TMT) industry group. Inflation, supply chain challenges, consumer demand for sustainable and inclusive practices and reporting, new technologies, cyberthreats and labor shortages are pushing TMT finance leaders beyond their… Podcast Transcript December 19, 2022 Transcript | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organizations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organization’s ESG standards. It’s about… Podcast July 21, 2022 Risky Women Podcast | CRA and Fair Lending: Mary Bailey Shelley Metz-Galloway, US lead of Protiviti’s regulatory compliance practice, talks with Mary Bailey, regulatory compliance expert, about the US Community Reinvestment Act and how upcoming changes to the rule should improve access to credit and have a big impact on banks’ compliance and reporting. They also take a look at the status of international efforts toward fair lending. Mary Bailey CRCM,… Flash Report February 23, 2022 The Russian Invasion of Ukraine: Its Potential Implications and Impact On February 21, after months of building up forces close to Ukraine’s borders, Vladimir Putin recognized the Luhansk and Donetsk regions of Ukraine as “independent people’s republics.” He ordered the Russian Defense Ministry to deploy troops in those regions to “maintain the peace.” These actions commenced on the anniversary of Russia’s invasion of Crimea almost eight years to the day. The… Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper February 24, 2021 How New York’s New Truth in Lending Act Measures Against California and Federal Acts President Lyndon B. Johnson in 1968 signed the Federal Truth in Lending Act (TILA) to provide greater transparency regarding credit terms and fees. While greatly assisting consumers in comparison loan shopping, the regulation excluded business loans, as business owners were generally considered financially savvier than an average consumer and did not need protection. Fast-forward to December 23,… Client Story January 6, 2023 Cloud-based Healthcare Analytics Company Expands Solutions and Customers d2i is a cloud-based healthcare analytics solutions firm that’s on the move leveraging AWS. The company provides an unparalleled data analytics application that aggregates, harmonizes and enriches diverse data sources to some of the largest hospital emergency departments (ED) in the United States. The company currently extracts Electronic Health Record (EHR) data into their environment for over… Client Story May 26, 2023 Specialty insurer standardizes policy platforms to deliver operational efficiencies ahead of IPO A global specialty insurance organization had been growing rapidly through a roll-up strategy to position itself for an initial public offering (IPO). The acquisitions created multiple underwriting and policy management processes and systems that were hindering operational efficiency. Executive leadership understood that to achieve the highest equity valuation possible it would need to… Podcast June 6, 2024 Podcast | Understanding the California Climate Laws – with Alyse Mauro Mason, Ricardo Buitron, Michael Littenberg and Marc Rotter In September 2023, California legislators passed the first mandatory climate disclosure bills in the United States. Governor Gavin Newsom signed the two climate-impact reporting measures into law on October 7, 2023. The measures are expected to have far-reaching effects not only for the U.S.-based businesses that are required to comply but also for their trading partners around the world.In this… Load More
