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  • Flash Report

    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…

  • Infographic

    March 15, 2022
    Infographic: Technology, Media and Telecommunications Executive Perspectives on Top Risks for 2022 and 2031
    Restrictive government policies, the talent shortage, third-party outsourcing arrangements, disruptive digital technologies, and, of course, the persisting pandemic are the dominant risk issues being discussed in boardrooms and executive suites across the Technology, Media and Telecommunications (TMT) industry group.These risk issues and more are cited in Protiviti’s latest annual Top Risks…

  • Infographic

    February 23, 2022
    Infographic: State of ESG and Emerging Technology Initiatives at Retail and Consumer Products Organizations
    Companies in the Retail and Consumer Products Industry are exposed to material Environmental, Social and Governance (ESG) risks across the value chain – from sourcing and manufacturing to the distribution and use of products. The ever-growing demands and expectations from consumers have forced companies to rethink sustainability for changing times. Even COVID-19 has amplified the need for…

  • Infographic

    February 23, 2022
    Infographic: Consumer Products and Retail Executive Perspectives on Top Risks for 2022 and 2031
    Whether it’s challenges in the supply chain, rising cost of products, raw materials and shipping, disruptive technologies, labor shortages, data breaches, or restrictive government policies, the list of market-changing risks facing the retail and consumer packaged goods industry is long and daunting. These risk issues and more are identified in Protiviti’s latest annual Top Risks Survey, which…

  • Whitepaper

    May 7, 2020
    COVID-19 Borrowing Options: A Primer for Franchisees and Other Small and Medium-Size Businesses
    Amid unprecedented economic disruption caused by COVID-19, small and medium-size businesses (SMBs) that are the backbone of the U.S. economy face intertwining choices and challenges in determining the best courses of action to preserve their operations and protect the financial well-being of their employees. While direct bank and market financing remain an option for some, most small and medium-…

  • Podcast

    July 14, 2023
    Podcast | Procurement as a Service: Bringing Together Talent and Skills – with Chris Monk and Holly Lindstrom
    In the wake of a world-changing pandemic and amid current uncertainties in the global economy, organizations have made, and are making, some significant adjustments in their operations. For most, the procurement function is at or near the top of the list. These changes are critical for procurement leaders to navigate and manage as global supply challenges become more complex and organizations…

  • Podcast

    December 10, 2022
    Podcast | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick
    A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organizations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organization’s ESG standards. It’s about…

  • Flash Report

    May 22, 2020
    FASB Decides to Extend Effective Date of Revenue Recognition and Leases Standards for Certain Entities
    The Financial Accounting Standards Board (FASB) met on Wednesday, May 20, 2020, and voted to extend the effective dates of Topic 606, Revenue from Contracts with Customers, and Topic 842, Leases, for certain entities. It has directed the staff to draft a final Accounting Standards Update (ASU) for vote by written ballot. 

  • Whitepaper

    October 22, 2021
    Amid Expanding Definitions and Growing Attention from Regulators, How to Make Conduct Risk Strategy Work
    There was a time when financial misconduct meant a rogue trader racking up losses on a stock market bet he wasn’t authorized to make or a Ponzi scheme where crooked asset managers spent investors’ money on a posh lifestyle. But the definition of misconduct by financial actors has changed, and greatly expanded, in the past decade-and-a-half due to big scandals, even bigger financial catastrophes,…

  • Podcast Transcript

    December 19, 2022
    Transcript | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick
    A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organizations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organization’s ESG standards. It’s about…
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