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  • Podcast

    July 21, 2022
    Risky Women Podcast | CRA and Fair Lending: Mary Bailey
    Shelley Metz-Galloway, US lead of Protiviti’s regulatory compliance practice, talks with Mary Bailey, regulatory compliance expert, about the US Community Reinvestment Act and how upcoming changes to the rule should improve access to credit and have a big impact on banks’ compliance and reporting. They also take a look at the status of international efforts toward fair lending. Mary Bailey CRCM,…

  • Newsletter

    September 10, 2020
    Operational Resilience Gets a Makeover in the “New Normal”
    Churchill said he strived “to foretell what is going to happen tomorrow, next week, next month, and next year — and to have the ability afterwards to explain why it didn’t happen.” His acknowledgment of the futility in predicting the future is especially apropos today as markets transition to the eventual “new normal.” The business model is akin to a finely tuned machine requiring the…

  • Flash Report

    November 5, 2020
    Regulatory Drumbeat on Operational Resilience Grows Louder with Fed Paper on ‘Sound Practices’
    U.S. federal bank regulatory agencies have issued a much-anticipated paper on operational resilience, adding their voices to the chorus of global watchdogs calling on firms to enhance their resilience capabilities to wide-scale disruptive events before they significantly affect consumers, other businesses and the economy. The Federal Reserve, the Office of the Comptroller of the Currency and the…

  • Client Story

    January 31, 2022
    Client story: Apparel company's 'Instagram project'
    Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current pandemic-driven e-commerce boom, a search technology firm estimated that 7.5 septillion gigabytes of data were generated by businesses worldwide each…

  • Whitepaper

    October 6, 2021
    Credit Pulse Fall 2021
    In this issue of the Credit Pulse, we look at the meaning of credit risk in a world flush with money and government backstops, and talk about how banks can jump into cryptocurrency lending and what they can do to monitor counterparty credit risk better. The economic recovery following the initial shock of the pandemic continued unabated in the second half of 2021. While growth has slowed from…

  • Whitepaper

    December 2, 2018
    Modernizing Legacy Systems at Financial Institutions
    Managing Technical Debt Is the Key to Maintaining Momentum Executive Summary It has been three years since Protiviti published The Road to Renewal: Modernizing Aging Core Systems at Financial Institutions. Technology and consumer expectations have both evolved considerably since that time. The cloud has matured and gained acceptance as viable infrastructure; architectures supporting…

  • Whitepaper

    April 29, 2021
    Credit Pulse - Spring 2021
    THE U.S. FINANCIAL SERVICES INDUSTRY CONFRONTS A NEW ENVIRONMENT In this issue of the Credit Pulse, we provide a look at the credit risk implications of the banking and capital markets oversight environment under the Biden administration, highlight post-stimulus commercial and consumer credit risks, and examine the pressing climate change-related risks affecting financial institutions and their…

  • Infographic

    July 15, 2022
    Infographic | Top Risks in the Hospitality & Airlines Industry: Labor and Economic Issues Dominate
    The global travel and tourism market has been on a bumpy recovery after losing roughly 62 million jobs in 2020, as companies adjust to disruptive government policies, changing consumer behavior and an ever-shifting demand for core products and services. In a survey conducted during a recent webinar, participants from the hospitality and airline industry shared their perspectives on their…

  • Whitepaper

    September 9, 2021
    Clean Money is a Click Away: The Money Laundering Risks of E-Commerce
    The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered because of COVID-19 and online buying the only option many consumers had, retail e-commerce sales in 2020 grew by double-digits in every region of the…

  • Whitepaper

    September 16, 2020
    The Road to Resiliency – Building a Robust Audit Plan for Operational Resilience
    Executive Summary The financial services industry has long relied on internal audit functions to assess and challenge the effectiveness of various programs designed to protect and build organizational value. These programs have included disaster recovery, business continuity, risk management, cybersecurity, and many others designed to help institutions recover from an event. The pressure comes…
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