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  • Client Story

    May 8, 2020
    Procure-to-pay transformation at offshore drilling company delivers savings of over $30 million
    An offshore drilling contractor with operations on six continents was experiencing extreme delays in the procurement of goods and services, which also created payment processing challenges and high transaction costs to issue purchase orders and process invoices for payment. The problem stemmed from inefficiencies across the entire procure-to-pay (P2P) process — procurement, receiving, accounts…

  • Client Story

    March 17, 2021
    Financial lender and co-op owner get a fresh start with an integrated CRM solution
    The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with…

  • Whitepaper

    February 18, 2021
    Architecting Your Cloud Infrastructure for Failure (and Resilience)
    Companies aggressively moved to the public cloud in 2020, driven in part by the pandemic and the shift to a remote workforce. That pace is expected to accelerate in 2021, as more and more companies move applications and data to the cloud to achieve the benefits that have been touted for years, including cost savings, flexibility and on-demand scalability. It would be a challenge for an individual…

  • Podcast

    September 15, 2023
    Podcast | Financial Inclusion and Its Impact – with Alyse Mauro Mason, Tracie Anderson and Shelley Metz-Galloway
    In this episode, hosted by Protiviti Associate Director Alyse Mauro Mason, we focus on financial inclusion, defining financial inclusion and its impact, what it means for your business, and how to manage the risk of more inclusive credit and lending practices.Alyse’s guests are Tracie Anderson of TransUnion and Shelley Metz-Galloway of Protiviti.Tracie is Principal, Economic Inclusion Strategy, U…

  • Podcast Transcript

    September 15, 2023
    Transcript | Financial Inclusion and Its Impact – with Alyse Mauro Mason, Tracie Anderson and Shelley Metz-Galloway
    In this episode, hosted by Protiviti Associate Director Alyse Mauro Mason, we focus on financial inclusion, defining financial inclusion and its impact, what it means for your business, and how to manage the risk of more inclusive credit and lending practices.Alyse’s guests are Tracie Anderson of TransUnion and Shelley Metz-Galloway of Protiviti.Tracie is Principal, Economic Inclusion Strategy, U…

  • Newsletter

    August 26, 2020
    Compliance Insights - August 2020
    Your monthly compliance news roundup CFPB Issues Interim Final Rule to Amend Regulation X Offering Relief to Consumers  In light of the ongoing COVID-19 pandemic, the Consumer Financial Protection Bureau (CFPB) has issued an interim rule permitting mortgage servicers to offer new loss mitigation options following the evaluation of an incomplete loss mitigation application. In March 2020,…

  • Whitepaper

    October 18, 2021
    Internal Audit, Risk, Business & Technology Consulting 2022 Regulatory Hot Topics: Considerations for Internal Audit
    Expectations are that the financial services industry will experience a more challenging regulatory environment under the Biden administration than under the former administration[1]. Those who have been tapped to lead the various regulatory agencies – and even those thought to be in contention for key agency roles – have signaled their supervisory priorities, many of which align with key Biden…

  • Whitepaper

    July 21, 2022
    Customer remediation: Making it right (and better)
    In our Compliance Priorities for 2022 in the Financial Services Industry, we emphasized the interconnectivity among the risks we identified, including how the pandemic, the global focus on environmental, social and governance (ESG) issues, and continued regulatory emphasis on culture and conduct were combining to shine a bright light on how financial institutions (used broadly herein to refer to…

  • Whitepaper

    June 4, 2021
    CFPB Ready for Heightened Enforcement - Top of Mind Compliance Issues for 2021
    The new U.S. administration in Washington is likely to increase its scrutiny of consumer financial products and services. Nowhere is this more evident than at the Consumer Financial Protection Bureau (CFPB), which is uniquely positioned to provide greater regulatory oversight of financial services institutions, increase scrutiny of potentially unfair, deceptive, or abusive acts or practices, and…

  • Whitepaper

    February 24, 2021
    How New York’s New Truth in Lending Act Measures Against California and Federal Acts
    President Lyndon B. Johnson in 1968 signed the Federal Truth in Lending Act (TILA) to provide greater transparency regarding credit terms and fees. While greatly assisting consumers in comparison loan shopping, the regulation excluded business loans, as business owners were generally considered financially savvier than an average consumer and did not need protection. Fast-forward to December 23,…
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