Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Survey March 27, 2023 Industry Experience With Remote Branch Inspections Beginning in 2020, the Financial Industry Regulatory Authority (FINRA), the Securities and Exchange Commission (SEC) and several states provided temporary relief from the operational challenges of conducting on-site branch inspections during the pandemic, allowing firms to utilize technology to fulfill their inspection obligations remotely. Now, FINRA has proposed a voluntary, three-year remote… Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Survey March 9, 2022 PE-Owned Firms' Perspectives on Top Risks for 2022 and 2031 With unanticipated events unfolding at a record pace, PE-owned organizations are facing massive challenges, and their leaders are under growing pressure to be vigilant in preparing for emerging issues. Newsletter February 12, 2021 Implementing Operational Resilience Across the Organization: An Essential Checklist Like any enterprisewide organizational change, implementing an operational resilience program across an organization requires a careful and collaborative effort to be successful. Whether implementation has been in the works for several years or is just beginning, turning the resilience program from concept to reality is hard work. Except for the most dynamic and change-oriented… Whitepaper April 29, 2022 A crisis upon a crisis: Human trafficking of Ukrainian refugees The Ukrainian refugee crisisMore than 5 million refugees – greater than 10% of the country’s population – have fled from Ukraine in the two months since the Russian invasion, about 90% are women and children. The number of refugees already rank the Ukrainian refugee crisis among the top five refugee crises in recent times, and there is no indication that the migration is ending. The… Whitepaper March 16, 2022 Top Risks for 2021 and 2030 - Financial Services Industry Perspectives Pandemic-related policies and regulation, interest rate environment are top concerns in financial services industry The continuing global challenges and potential existential threat posed by the ongoing COVID-19 pandemic. Political divisiveness and polarization. Social and economic unrest. Gridlock. Artificial intelligence (AI), automation and other rapidly developing digital technologies. Rapid… Podcast December 4, 2023 Podcast ǀ A Recipe for Excellence in the Business of Law “Technology will help us be better stewards of managing risk by leveraging data to tell a story… It allows businesses to see actual data and say, “Wow, if we partner with legal in a different proactive way, we can avoid some of these costs.” -Mark Smolik, General CounselMark Smolik, Chief Legal Officer for DHL Supply Chain in the Americas, is no stranger to the demands placed on today’s corporate… Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Survey December 15, 2022 Executive Perspectives on Top Risks 2023 & 2032 PE-owned companies weigh in on their top risks for 2023 and the next decade, from labor and global supply chain issues to resilience and cultureWhen it comes to the risk landscape for 2023 and the next 10 years, people, talent and culture top the list of concerns for organizations worldwide – specifically, succession challenges and the ability to attract and retain top talent, as well as being… Podcast January 29, 2025 Podcast | Government Affairs and Geopolitical Risk Blind Spots in the Boardroom – with Frank Kurre and Lance Mangum In this episode, Protiviti Managing Director Frank Kurre and Lance Mangum, Staff Vice President of Government Affairs at FedEx Corporation, discuss blind spots related to government affairs and geopolitical risk. They share great insights into where and how to recruit board members that have expertise in policy and geopolitical risks.Lance is a Corporate Officer, Vice President for Government… Load More
