Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Survey September 8, 2025 2025 Global Finance Trends Survey Finance trends 2025 report outlines CFO priorities, AI adoption in financial services, and finance transformation driving the future of finance. Video August 20, 2025 Video | Why Spend Transparency Is Urgent Now In this video, Protiviti’s Rakinder Sembhi explores why cloud cost transparency has moved from a budgeting concern to a strategic imperative — and why mature organizations are shifting their approach to drive smarter governance, better design and meaningful savings across the enterprise. Newsletter May 16, 2022 Three Keys for CEOs: Relevance, Culture and Alignment A recent Protiviti global survey indicates varying views across different executive groups about the overall risk environment. CEOs rate the relative riskiness of the business environment higher for 2022 than anyone else, jumping from the lowest rating in 2021 to the highest rating in 2022. Also, the number of risks that CEOs noted would have a “significant impact on their business”… Infographic November 18, 2022 Infographic: Finance Trends for Technology, Media and Telecommunication Whether migrating to cloud-based applications or enhancing data security and privacy or managing workforce disruptions, chief financial officers at technology, media and telecommunications (TMT) organizations are resetting priorities and reimagining their long-term roles. Below are some of the key takeaways from the TMT results of Protiviti's latest Global Finance Trends Survey. Read full survey… Newsletter September 10, 2020 Operational Resilience Gets a Makeover in the “New Normal” Churchill said he strived “to foretell what is going to happen tomorrow, next week, next month, and next year — and to have the ability afterwards to explain why it didn’t happen.” His acknowledgment of the futility in predicting the future is especially apropos today as markets transition to the eventual “new normal.” The business model is akin to a finely tuned machine requiring the… Whitepaper July 23, 2020 Impact of COVID-19 on Construction Projects The Construction Recovery Road Map to Mitigate the Aftermath of COVID-19 Introduction The coronavirus (COVID-19) disease, known to the whole world as a global pandemic, has been the trending topic of the year, drastically impacting the economy and disrupting the lives of many people, businesses operating in numerous industries, financial markets and supply chains. All capital projects come with… Flash Report November 15, 2022 Biden Doubles Down at COP27 Last Friday at the 2022 United Nations Climate Change Conference, or Conference of the Parties of the UNFCCC (more commonly referred to as COP27), in Egypt, United States President Joe Biden asserted that global warming posed an existential threat to the planet and promised his country would meet its targets for fighting it. In his speech, he said, “The climate… Newsletter April 17, 2020 COVID-19: Paradigm Shift in the Boardroom The global COVID-19 pandemic is a different experience from other catastrophic events like the September 11, 2001 attacks and the 2007-2008 global financial crisis. It is spawning new thinking in all quarters, especially in boardrooms. It’s been several weeks since coronavirus disease 2019 (COVID-19) truly captured everyone’s attention across the globe. But with new developments almost hourly,… Newsletter March 23, 2020 COVID-19’s Workplace Disruption: A Test of Board Resiliency In a crisis, clear thinking is needed in the boardroom. The unprecedented nature of the COVID-19 pandemic has set in motion one of the most abrupt disruptions in decades, leaving organizations reeling with uncertainty as fear spreads faster than the virus itself. The Coronavirus Disease 2019 (COVID-19) crisis could very well present the ultimate test of resiliency — for leading companies in… Load More
