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  • Podcast

    September 15, 2023
    Podcast ǀ Driving Legal Operations Transformation
    Join podcast host Chad Volkert, Protiviti Managing Director and Global Leader of Legal Consulting, and special guest Kim Wolfe, Head of Legal Business Management for Wells Fargo, discuss the impact of legal operations on the business and how legal executives are increasingly gaining a seat at the table within their organization.

  • Infographic

    February 28, 2023
    Infographic | Consumer Products and Retail Executive Perspectives on Top Risks 2023
    Across many retail and consumer goods categories, companies are contending with talent shortages that have increased labor costs, product availability challenges, difficulty sustaining customer loyalty and retention, and pressure to implement sustainability practices. According to results from the latest Protiviti-NC State global top risk survey, these are among the key issues being discussed in…

  • Survey

    March 27, 2023
    Industry Experience With Remote Branch Inspections
    Beginning in 2020, the Financial Industry Regulatory Authority (FINRA), the Securities and Exchange Commission (SEC) and several states provided temporary relief from the operational challenges of conducting on-site branch inspections during the pandemic, allowing firms to utilize technology to fulfill their inspection obligations remotely. Now, FINRA has proposed a voluntary, three-year remote…

  • Flash Report

    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…

  • Podcast

    April 5, 2021
    Podcast: Future of Operational Risk
    Managing risks and strengthening controls associated with operations have become increasingly more complex for all organizations. Firms are expending significant time, money, and resources to implement required changes and prioritize operational risk management efforts. As costs continue to increase, it is clear that the overly manual, reactive, and siloed status quo is unsustainable. In this…

  • Survey

    March 9, 2022
    PE-Owned Firms' Perspectives on Top Risks for 2022 and 2031
    With unanticipated events unfolding at a record pace, PE-owned organizations are facing massive challenges, and their leaders are under growing pressure to be vigilant in preparing for emerging issues.

  • Newsletter

    February 12, 2021
    Implementing Operational Resilience Across the Organization: An Essential Checklist
    Like any enterprisewide organizational change, implementing an operational resilience program across an organization requires a careful and collaborative effort to be successful. Whether implementation has been in the works for several years or is just beginning, turning the resilience program from concept to reality is hard work. Except for the most dynamic and change-oriented…

  • Whitepaper

    April 29, 2022
    A crisis upon a crisis: Human trafficking of Ukrainian refugees
    The Ukrainian refugee crisisMore than 5 million refugees – greater than 10% of the country’s population – have fled from Ukraine in the two months since the Russian invasion, about 90% are women and children. The number of refugees already rank the Ukrainian refugee crisis among the top five refugee crises in recent times, and there is no indication that the migration is ending.  The…

  • Whitepaper

    November 21, 2022
    Building a Resilient Legal Department
    Many GCs are now embracing legal department optimization in response to new demands and challenges. They’re evaluating the legal function through new eyes — as a business unit — and taking an astute perspective to lead the legal department in delivering greater value for the enterprise.

  • Whitepaper

    December 21, 2022
    Software Company CFOs Discuss Risks, Budgeting and Talent Issues
    Chief financial officers (CFOs) of high-growth software organizations met virtually to discuss topics of mutual interest, including top risks, leading industry practices and trends. The agenda for this small-group meeting, conducted under Chatham House Rule, was created through a series of pre-interviews. Protiviti managing directors Scot Glover and Noah Kessler, hosted the exchange. Comments…
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