Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Survey December 8, 2022 Executive Perspectives on Top Risks for 2023 and 2032 The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Client Story January 6, 2023 Cloud-based Healthcare Analytics Company Expands Solutions and Customers d2i is a cloud-based healthcare analytics solutions firm that’s on the move. The company provides an unparalleled data analytics application that aggregates, harmonizes and enriches diverse data sources to some of the largest hospital emergency departments (ED) in the United States. The company currently extracts Electronic Health Record (EHR) data into their environment for over 240 hospitals.… Survey June 9, 2022 SOX Compliance Amid Rising Costs, Labor Shortages and Other Post-Pandemic Challenges Assessing SOX internal costs, hours, controls and other trends in the results of Protiviti’s 2022 Sarbanes-Oxley Compliance SurveyTwo-plus years into contending with a global pandemic, business leaders recognise that Sarbanes-Oxley compliance activities are not immune to a broad range of market disruptions. Inflation, a rising interest rate environment, ongoing supply chain volatility, a bruising… Client Story May 26, 2023 Specialty insurer standardises policy platforms to deliver operational efficiencies ahead of IPO A global specialty insurance organisation had been growing rapidly through a roll-up strategy to position itself for an initial public offering (IPO). The acquisitions created multiple underwriting and policy management processes and systems that were hindering operational efficiency. Executive leadership understood that to achieve the highest equity valuation possible it would need to… Podcast Transcript December 19, 2022 Transcript | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organisations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organisation’s ESG standards. It’s about… Insights paper December 2, 2024 Top digital experience trends in 2025 and beyond Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." Podcast July 7, 2025 Podcast | Exploring the AI Frontier: Governance, Risks, and Opportunities – with Constantine Boyadjiev and Joel Wuesthoff This episode of Protiviti's Blind Spots in the Boardroom podcast Protiviti Managing Director and host Constantine Boyadjiev welcomes Joel Wuesthoff, a Managing Director in Protiviti’s Legal Consulting practice. They discuss the intersection of AI adoption and corporate governance and explore both the opportunities and risks associated with generative AI and large language models, emphasising the… Podcast June 6, 2024 Podcast | Understanding the California Climate Laws – with Alyse Mauro Mason, Ricardo Buitron, Michael Littenberg and Marc Rotter In September 2023, California legislators passed the first mandatory climate disclosure bills in the United States. Governor Gavin Newsom signed the two climate-impact reporting measures into law on October 7, 2023. The measures are expected to have far-reaching effects not only for the U.S.-based businesses that are required to comply but also for their trading partners around the world.In this… Podcast March 25, 2025 Podcast | Managing Climate Risk, both Acute and Chronic – with Matthew Sekol, Kimberly Roscoe and Alyse Mauro Mason Our topic in the latest episode of Board Perspectives is managing climate risk, featuring a discussion with Matthew Sekol, Kimberly Roscoe and Alyse Mauro Mason on the evolving landscape of climate risk and sustainability.These experts highlight the distinction between acute and chronic climate risks and their impact on businesses, and also emphasise the necessity for companies to adapt and plan… Load More
