Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Whitepaper June 29, 2020 Managing Financial Crime Risks in a Changing Economic Environment U.S. Edition | June 2020 Financial Crime Risks in the Current Climate The current economic and business climate is a new frontier for financial institutions seeking to navigate challenges posed by deteriorating market conditions, customer anxiety and the ever-watchful eyes of industry regulators. Concurrently, bad actors that pose an ongoing threat are also discovering new channels of… Whitepaper August 26, 2020 Interpretations of the Updates to China’s Cybersecurity Law All companies incorporated within Mainland China are required to abide by the Cybersecurity Law of The People's Republic of China (PRC), which went into effect 1 June 2017. Whitepaper August 26, 2020 China’s Cybersecurity Law: Personal Information Protection Law (PIPL) Overview As part of our series providing insights into the Cybersecurity Law of the People’s Republic of China (PRC), this Point of View (POV) highlights a key area pertaining to personal information protection. Whitepaper September 7, 2021 China's Evolving Cybersecurity Law China’s evolving Cybersecurity Law and what companies should know before operating in mainland ChinaIn 2017 China’s Cybersecurity Law went into effect, marking an important milestone in China’s efforts to create strict guidelines on cyber governance. Over the past five years, numerous updates to the regulations and interpretations have been released making it increasingly difficult for… Flash Report November 5, 2020 Regulatory Drumbeat on Operational Resilience Grows Louder with Fed Paper on ‘Sound Practices’ U.S. federal bank regulatory agencies have issued a much-anticipated paper on operational resilience, adding their voices to the chorus of global watchdogs calling on firms to enhance their resilience capabilities to wide-scale disruptive events before they significantly affect consumers, other businesses and the economy. The Federal Reserve, the Office of the Comptroller of the Currency and the… Whitepaper October 6, 2021 Credit Pulse Fall 2021 In this issue of the Credit Pulse, we look at the meaning of credit risk in a world flush with money and government backstops, and talk about how banks can jump into cryptocurrency lending and what they can do to monitor counterparty credit risk better. The economic recovery following the initial shock of the pandemic continued unabated in the second half of 2021. While growth has slowed… Blogs September 27, 2023 Global banking forecast? Plenty of cloud. Protiviti MDs on accelerating banking transformation By 2025, core banking workload deployment on cloud is expected to be 14% of total IT spend.Banks are grappling with outdated applications; data is siloed and trapped within legacy systems and not accessible for customer insights and tailored experiences and services.Regulatory changes in Australia, the UK and U.S., in GDPR and APRA standards for data privacy and operational resiliency, are also… Flash Report March 29, 2023 COSO Issues Supplemental Guidance on Internal Control Over Sustainability Reporting The Committee of Sponsoring Organisations of the Treadway Commission (COSO) has released supplemental guidance on how to effectively apply the 2013 Internal Control — Integrated Framework (ICIF) — which is currently applied to financial reporting — to sustainability reporting. The guidance results from a project approved by the COSO board a year ago with the objective of helping organisations “… Client Story March 21, 2023 Florida-Based Bank Optimises Customer Relationship Value Through Innovative Data Approach This Florida-based organisation has grown from a small community back to one of the state’s largest financial institutions. Over time, the bank built its reputation by maintaining the personalised service of a community bank while investing in the talent, technology and financial products customers expect from a large bank – from facilitating inbound investments and empowering small businesses to… Load More
