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  • Whitepaper

    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…

  • Podcast

    March 28, 2023
    Future of Crypto Innovation and Regulation
    Over the past year, as one crypto organisation after another has been beset by fraud or declared bankruptcy, countless headlines have surfaced warning of the death of the crypto industry. Yet the damage has been largely contained.The developments have raised many questions about digital assets, cryptocurrency and blockchain technology as well as regulation and other factors that may help the…

  • Survey

    January 16, 2023
    2023 Top Risks in the Technology, Media and Telecommunications (TMT) Industry
    2022 has been an exigent year for the technology, media and telecommunications (TMT) industry. Many companies continued transformations accelerated during the COVID-19 pandemic, even as they faced an intensifying regulatory environment, geopolitical turmoil and supply chain disruptions.Heading into the new year, companies again are adjusting for more uncertainty and headwinds. The biggest…

  • Podcast Transcript

    March 28, 2023
    Transcript | Future of Crypto Innovation and Regulation
    Over the past year, as one crypto organisation after another has been beset by fraud or declared bankruptcy, countless headlines have surfaced warning of the death of the crypto industry. Yet the damage has been largely contained. The developments have raised many questions about digital assets, cryptocurrency and blockchain technology as well as regulation and other factors that may help the…

  • Blogs

    July 19, 2023
    ISSB sets new IFRS sustainability disclosure standards: Jurisdictions must act
    The ISSB has released the first sustainability disclosure standards. They’re voluntary, but wide adoption is expected among IFRS reporters around the globe.The standards focus on climate disclosures, targets and metrics, initially through ISSB S2.IFRS reporters will benefit from complying with any applicable European Sustainability Reporting Standards first because of their more comprehensive…

  • Video

    December 11, 2020
    Understanding the Relationship Between Business Continuity Management and Operational Resilience
    We often get asked, what is the difference between business continuity management (BCM) and operational resilience? Rather than look at the differences, we believe the best way to answer this question is to look at the relationship between these two programmes.

  • Survey

    September 25, 2023
    Healthcare Internal Auditors Prioritise Cybersecurity, Business Performance and Technology Modernisation
    According to the latest Healthcare Internal Audit Plan Priorities Survey conducted by Protiviti and the Association of Healthcare Internal Auditors (AHIA), the top audit priorities for healthcare organizations in 2023 are encompassed in seven themes which are highlighted below and discussed in further detail in the report that follows.

  • Newsletter

    July 13, 2022
    Finding Stability and Opportunity Amid Economic Uncertainty
    With the economic outlook constantly shifting as if it were a moving target, directors need to embrace change and set a tone of focus and confidence when looking to the future. It all starts with asking the right questions. Growth across the global economy is slowing. With the growth rate projected to shrink in 2022 and 2023 by half of what it was in 2021, business conditions have likewise…

  • Blogs

    August 8, 2023
    The metaverse in 2040? Buckle up for a bumpy ride, says Elon professor and Pew researcher
    Janna Anderson, professor of communications and director of the Imagining the Internet Center at Elon University, is the lead author of the report The Metaverse in 2040, published in partnership with Pew Research. She is a senior contract researcher for Pew and co-leads the center’s 19-year series of reports outlining experts’ predictions for the most likely future of digital life. The full…

  • Flash Report

    December 30, 2020
    PPP 2.0 – A Renewed Opportunity (and New Set of Headaches) for Lenders
    As the old saying goes, the best deals are made when neither side gets exactly what it wants. By that standard, the most recent federal pandemic relief bill that finally passed into law in late December certainly qualifies as a great deal. Democrats who for months had been seeking a bill in excess of $3 trillion were undoubtedly disappointed by the final price tag of slightly more than $900…
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