Newsletter Library

A collection of Protiviti's newsletters.

177

July 10, 2024

Maximising CX: The Game You Must Win

How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board....

Executive perspectives

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