Intelligent Automation

Unlock the power of intelligent automation to propel your business, drive productivity, enhance customer experience, and improve efficiency

To remain competitive and accelerate digital transformation, organisations need to embrace intelligent automation and artificial intelligence (AI) to improve operational efficiency, automate repetitive processes, and unlock growth.

Intelligent automation, sometimes also referred to as hyper or cognitive automation, combines automation technologies with artificial intelligence (AI) to help organisations make smarter decisions – faster and at scale. With its ease of implementation and scalability, intelligent automation provides measurable benefits across all business functions.

Protiviti combines deep process and industry knowledge with innovative AI technologies and automation expertise to help companies solve challenges. We lead with people and process to envision how automation can improve operational performance, job functions and the business, and integrate that knowledge with technology to produce practical solutions that generate immediate value and accelerate digital transformation.

We leverage automation and artificial intelligence to drive impactful business and technology transformations. Our approach guides you from discovery to implementing top use cases, matching you with the right technologies to meet your goals. Through alliances with various technology partners, we are constantly evolving to remain at the forefront of leading platforms.

Artificial Intelligence (AI)

AI is changing the way we do business and there’s applied value for almost every function in every industry. We partner with clients to unlock the power of intelligence-based innovations for your business.

Robotic Process Automation (RPA)

RPA has become a staple for its ease of implementation and return on investment for cost reduction, improving manual functions, and overall scalability. We partner with clients to identify and maximise value from your automation investments.

Natural Language Processing (NLP)

NLP creates ability for technology to understand speech and text and has applications across many areas, from chatbots to consumer conveniences. We help companies develop solutions that optimise operations, improve employee productivity, and create better experiences.

Computer Vision

We help clients accelerate document and image processing through employing technology, such as optical character recognition (OCR) to convert documents or images into digital data.

IoT Services

Protiviti’s end-to-end IoT services address this complex, connected domain by empowering your organisation to deploy, secure, and maintain IoT devices throughout their lifecycle, ultimately reducing costs, increasing revenue, improving your customer experience, and unlocking valuable insights.

AI & Automation Strategy

Identifying and establishing the optimal sustainable program for your organisation can be challenging. We partner with clients to define roadmaps, select platforms, and perform top-down ROI analysis to establish, evolve and scale programs.

Managed Support

We provide flexible program support, inclusive of development, optimisation, monitoring and help desk for automation programs at all maturity stages. We leverage talent in-country and in global delivery centers to customise services that best support your priorities.

Agile process for automation using automation technologies and artificial intelligence

Our Approach

Our approach to automation begins with understanding the optimal strategy to meet business needs and priorities, and exploring technical solutions that will yield optimal results. Following an iterative, agile process, we put the building blocks in place that will not only deliver an experience-driven solution but will enable scalability through growing the skills of your team, continued innovation and repeated successes.

Define – Define vision, desired outcomes, success metrics and engage key stakeholders
Explore – Experiment with technologies and methods to deliver optimal outcomes
Build – Deploy solutions, operationalise the program and build dashboards to track against key success measurements
Scale – Engage the enterprise, continue to experiment, and deploy solutions

To learn more about our additional digital solutions, click here.

Leadership

Joan Smith

Joan Smith is a Managing Director and leader of Protiviti Digital, which includes strategy, transformation, customer experience, creative and technology. Joan has 20+ years of applied experience across both the digital and customer landscape, guiding CMO’s and Digital ...

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Erwin de Man

Erwin de Man is a Managing Director based in Frankfurt, Germany. With over 20+ years of experience in digital enablement, Erwin has consulted to a broad range of clients on technologies such as Robotic Process Automation (RPA), Machine Learning (AI), and Process Mining. ...

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Intelligent Automation partners

We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Intelligent automation is a rapidly evolving area of technology, and as such we continually evaluate our automation partner ecosystem to ensure we can bring our clients emerging capabilities. Our primary partners include: