Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Infographic March 15, 2022 Infographic: Technology, Media and Telecommunications Executive Perspectives on Top Risks for 2022 and 2031 Restrictive government policies, the talent shortage, third-party outsourcing arrangements, disruptive digital technologies, and, of course, the persisting pandemic are the dominant risk issues being discussed in boardrooms and executive suites across the Technology, Media and Telecommunications (TMT) industry group. These risk issues and more are cited in Protiviti’s latest annual… Survey February 23, 2022 Infographic: Consumer Products and Retail Executive Perspectives on Top Risks for 2022 and 2031 Whether it’s challenges in the supply chain, rising cost of products, raw materials and shipping, disruptive technologies, labor shortages, data breaches, or restrictive government policies, the list of market-changing risks facing the retail and consumer packaged goods industry is long and daunting. These risk issues and more are identified in Protiviti’s latest annual Top Risks… Client Story March 10, 2023 Technology transformation and change management help non-profit organisation reach donors and improve fundraising United Way of Greater Toronto (UWGT), with an overriding mission to eradicate poverty, has successfully mobilised volunteers and financial resources to care for the needy in its communities since 1973. Today it’s the largest non-governmental supporter of social services in the region with a network of 300 agencies that meet urgent human needs and improve social conditions for more than two… Whitepaper August 13, 2024 Regulations and Demand for Accountability Set the Tone for the Future of ESG Disclosures In recent years, increasing pressures from a variety of stakeholders have combined to drive companies toward more sustainable practices in their business operations and greater transparency. The real game-changer, however, has been the proliferation of recent global environmental, social and governance (ESG) reporting regulations, which require a level of reporting far above the voluntary… Infographic February 23, 2022 Infographic: State of ESG and Emerging Technology Initiatives at Retail and Consumer Products Organisations Companies in the Retail and Consumer Products Industry are exposed to material Environmental, Social and Governance (ESG) risks across the value chain – from sourcing and manufacturing to the distribution and use of products. The ever-growing demands and expectations from consumers have forced companies to rethink sustainability for changing times. Even COVID-19 has amplified the need for… Flash Report May 22, 2020 FASB Decides to Extend Effective Date of Revenue Recognition and Leases Standards for Certain Entities The Financial Accounting Standards Board (FASB) met on Wednesday, May 20, 2020, and voted to extend the effective dates of Topic 606, Revenue from Contracts with Customers, and Topic 842, Leases, for certain entities. It has directed the staff to draft a final Accounting Standards Update (ASU) for vote by written ballot. Whitepaper October 22, 2021 Amid Expanding Definitions and Growing Attention from Regulators, How to Make Conduct Risk Strategy Work There was a time when financial misconduct meant a rogue trader racking up losses on a stock market bet he wasn’t authorised to make or a Ponzi scheme where crooked asset managers spent investors’ money on a posh lifestyle. But the definition of misconduct by financial actors has changed, and greatly expanded, in the past decade-and-a-half due to big scandals, even bigger financial catastrophes,… Podcast December 10, 2022 Podcast | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organisations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organisation’s ESG standards. It’s about… Podcast July 14, 2023 Podcast | Procurement as a Service: Bringing Together Talent and Skills – with Chris Monk and Holly Lindstrom In the wake of a world-changing pandemic and amid current uncertainties in the global economy, organisations have made, and are making, some significant adjustments in their operations. For most, the procurement function is at or near the top of the list. These changes are critical for procurement leaders to navigate and manage as global supply challenges become more complex and organisations… Load More
