Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should. Podcast September 15, 2023 Podcast ǀ Driving Legal Operations Transformation Join podcast host Chad Volkert, Protiviti Managing Director and Global Leader of Legal Consulting, and special guest Kim Wolfe, Head of Legal Business Management for Wells Fargo, discuss the impact of legal operations on the business and how legal executives are increasingly gaining a seat at the table within their organization. Whitepaper July 23, 2024 Price Transparency MRF Requirements Hospital Price Transparency Rule - CMS has finalized new changes to increase standardization of the machine-readable files (MRF) to help deliver on the promise of hospital price transparency. Ensure that your hospital complies to enhance the public’s ability to access and aggregate information and streamline CMS’s ability to enforce the requirements. Whitepaper August 29, 2023 Generative Artificial Intelligence You need to learn not only about generative artificial intelligence’s potential uses for delivery and management of healthcare, but also about its capabilities to support internal audit activity. At the same time, you need to understand hazards associated with its use and develop your approaches to realizing generative AI’s potential while managing its risks. Newsletter September 29, 2023 Private Equity Insights Q3 2023 In our latest issue of Private Equity Insights, we offer Protiviti’s latest thinking on ESG issues – specifically, assessing sustainability through an investment and value creation lens. We offer further thoughts on AI (including generative AI) from the board’s and the CFO’s point of view, and we bring the general counsel into the mix through an informative discussion on building legal operations… Whitepaper June 10, 2022 Finding Equilibrium in an Era of Heightened Regulation How big is Big Tech? There is little doubt that the big five technology companies (i.e., Apple, Microsoft, Google, Amazon and Facebook) are operating in a completely different stratosphere. As one recent New York Times blog described it, “America’s tech titans have formed a separate universe in which they are the sun, and everyone else — billions of humans, other companies, entire countries and… Whitepaper December 9, 2022 Six Pillars to Optimise Your Cloud With digital transformation remaining a top priority for organizations across industries, business and IT leaders around the world continue to work toward optimizing their value extraction of cloud-based technologies and infrastructure. While the myriad operational benefits may be well known, many businesses are learning that cloud optimization is a process of maturation that occurs over time.… Client Story March 11, 2024 Law Firm Navigates High-Stakes Class Action Litigation Our client had taken on a high-stakes, high-profile class action suit that, if successful, could result in a settlement impacting one of the world’s largest electronic consumer products companies and their customers. The client was faced with reviewing millions of pages of complex, highly technical documents provided by the defendant, and would require Protiviti to provide project management… Flash Report April 11, 2024 The American Privacy Rights Act of 2024: Could this framework become the data privacy panacea? On April 8, 2024, U.S. Representative Cathy McMorris Rodgers (R-WA) and U.S. Senator Maria Cantwell (D-WA) announced the American Privacy Rights Act. This act aims to establish a comprehensive set of rules that govern the usage of citizens' data. The bipartisan draft legislation seeks to create a national standard for data privacy and security, addressing the unregulated sale of online data.… Podcast July 20, 2023 NSW Chief Data Scientist Ian Opperman on ways we’ll use the metaverse in future VISION by Protiviti interviews Dr. Ian Oppermann, the New South Wales Government’s Chief Data Scientist working within the Department of Customer Service and expert on the future impact of technology on society, about how we’ll use the metaverse in the future. Dr. Oppermann is also an Industry Professor at the University of Technology Sydney and served as CEO of the New South Wales Data… Load More