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  • Client Story

    January 31, 2022
    Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current pandemic-driven e-commerce boom, a search technology firm estimated that 7.5 septillion gigabytes of data were generated by businesses worldwide each…
  • Whitepaper

    June 29, 2020
    U.S. Edition | June 2020 Financial Crime Risks in the Current Climate The current economic and business climate is a new frontier for financial institutions seeking to navigate challenges posed by deteriorating market conditions, customer anxiety and the ever-watchful eyes of industry regulators. Concurrently, bad actors that pose an ongoing threat are also discovering new channels of…
  • Whitepaper

    July 19, 2021
    Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…
  • Podcast

    September 28, 2022
    With the dominance of ESG as a key agenda item in the boardroom and C-suite, it’s no surprise that one especially noteworthy topic is sustainable finance – ensuring that investments in products and services are aligned with ESG and sustainability standards. This certainly is a key area of focus in financial services. In this podcast, Protiviti’s Paul Middleton interviews Ana Carolina Oliveira,…
  • Newsletter

    October 18, 2021
    Informed organisations in all industries are establishing carbon emissions reduction and net-zero carbon emissions targets. Directors’ conversations on strategy have an important role in businesses’ energy transformations. Energy consumption is a priority. The introduction of renewables continues as costs decline. The percentage of electricity consumed through non-fossil fuel sources — solar,…
  • Flash Report

    December 30, 2020
    As the old saying goes, the best deals are made when neither side gets exactly what it wants. By that standard, the most recent federal pandemic relief bill that finally passed into law in late December certainly qualifies as a great deal. Democrats who for months had been seeking a bill in excess of $3 trillion were undoubtedly disappointed by the final price tag of slightly more than $900…
  • Survey

    October 5, 2022
    Financial institutions demonstrate resiliency in responding to COVID and start to look forward out to the horizonOur survey results for 2021 reflected a financial services industry that was still consumed with responding to the most significant global pandemic in the past 100 years. Many of the areas of focus highlighted in last year’s survey involved short-term operational challenges, including…
  • Whitepaper

    April 28, 2022
    Since the beginning of 2020, organisations have been working tirelessly to address the range of complex issues accentuated by the COVID-19 pandemic. While this work continues for many organisations, forward-thinking business leaders are also looking beyond the crisis to operationalise new strategies that will help them build resilient enterprises for many decades to come. Resilience is not about…
  • Whitepaper

    July 22, 2022
    Issue Financial institutions have invested significant time, money and resources into developing and maintaining anti-money laundering (AML) compliance programs. One key enabler of an AML compliance program is the software used to review customers, analyse transactions to identify suspicious activities, and provide analytical and research capabilities to support the filing, or non-…
  • Podcast

    November 27, 2023
    Kimberly Dickerson, Executive Vice President - Global Head of Operations and Technology at Protiviti, speaks with Star McDade, Senior Vice President, Audit Services - Staff Agencies, Analytics & Insurance (SA&I) at USAA, about confronting stereotypes by demonstrating the positive influence of risk and assurance professionals, overcoming the challenges in the transformation of auditing…
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