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  • Client Story

    November 24, 2021
    Global bank puts customer experience front and center as its engine for growth
    In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand. A large global bank — a Protiviti…

  • Flash Report

    April 26, 2024
    FTC bans noncompete clauses and the legal battle begins. What does it mean?
    Earlier this week, the U.S. Federal Trade Commission (FTC) voted to ban for-profit U.S. employers from including noncompete clauses in employment contracts, a move that could affect tens of millions of U.S. workers. The rule bans new noncompete clauses for all workers and makes existing noncompete agreements unenforceable except for those covering senior executives—those workers earning more than…

  • Client Story

    October 18, 2021
    Managed care company doubles down on automation, unlocking exponential value and transformation potential
    Organisations in the managed healthcare sector contend with ongoing claims payment challenges, among many others. Fragmented systems, manual claim auditing, payment errors and tedious reporting drain countless employee hours, and relentless regulatory demands bring pressures daily. As a result, managed care companies are understandably thirsty for ways to relieve the claims audit burden, even as…

  • Survey

    March 10, 2023
    Talent, culture, cybersecurity and resiliency represent top risk issues for higher education institutions
    The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Unfolding events in Eastern Europe, changes in government leadership in several countries around the globe, escalating inflation, rising interest rates, ever-present cyber threats,…

  • Insights paper

    November 28, 2023
    EBA Guidelines for AML/CFT Compliance Officers Set Tone for Risk Culture and Governance
    An analysis of the European Banking Authority’s (EBA) guidelines on policies and procedures in relation to compliance management, and the role and responsibilities of the anti-money laundering and countering the financing of terrorism (AML/CFT) compliance officer.Two of the most important topics in today’s discussions involving enterprise risk management (ERM) are risk culture and risk governance…

  • Blogs

    July 10, 2023
    Law and order in the metaverse? 'Possible but difficult,' says Sydney-based innovation lawyer
    Enforcing real-world laws in virtual worlds is complex as it raises issues regarding jurisdiction, sovereignty, and the application of laws to virtual spaces. Roblox recently brought an action against a content creator, alleging the individual had been engaging in harassing behavior in violation of the Roblox terms of service.

  • Survey

    May 29, 2023
    Talent, culture, cybersecurity and data privacy represent top risk issues for public sector organisations
    The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Unfolding events in Eastern Europe, changes in government leadership in several countries around the globe, escalating inflation, rising interest rates, ever-present cyber threats,…

  • Podcast

    October 27, 2023
    Emerging tech and the future of payments with Swift’s Head of Oceania, Suresh Rajalingam
    In this VISION by Protiviti interview, Protiviti Director Ruby Chen and Protiviti Senior Director Rupesh Mahto sit down with Swift’s Suresh Rajalingam, who heads up the Oceania region and a team covering 20 countries across the region. Rajalingam is a seasoned senior payments professional with over 22 years of business development experience in both the domestic and cross-border payments space.…

  • Client Story

    March 27, 2020
    Data analytics solution helps pharmaceutical giant focus on improving clinical trials and saving lives
    For one global biopharmaceutical company, the ability to access vital data when and where it’s needed can affect more than just performance — it can impact the ability to save lives. This industry leader develops, manufactures and distributes breakthrough medical therapies to treat patients with serious and life-threatening medical conditions. The company conducts clinical trials to better…

  • Flash Report

    November 3, 2023
    Are SEC Charges Against SolarWinds and Its CISO Signaling a New Era of Personal Accountability?
    In this Flash Report, we summarize the SEC’s allegations against SolarWinds and offer nine points for executives and functional leaders with SEC registrants to consider regarding their own accountability and responsibility for public reporting.
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