Digital Transformation Consulting Accelerating innovation and transformation to help companies achieve sustainable competitive advantage. In today’s digital-first world, it is critical for businesses to adapt and maintain the pace of change to identify new growth opportunities and exceed customer expectations, or they risk being left behind. Being a digital business embraces new ways of thinking about operating – it’s a mindset, it’s agility, it’s continued innovation - woven into the fabric of your ways of working.Protiviti, a digital transformation company, helps organisations become digital-first – from digital strategy transformation and innovation to solutions and services across marketing, sales and customer success. Our digital transformation consultants help clients exceed customer and employee expectations and transform how they reach and engage customers, innovate business models, create digital products and channels, and orchestrate the skills and agility required to unlock growth and win in today’s marketplace. Insights paper December 2, 2024 Top digital experience trends in 2025 and beyond Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." Read more Our digital transformation services Protiviti’s digital transformation consultants partner with you to improve performance and drive profitable growth at the nexus of human-centered digital connections and enterprise operational change. Pro Briefcase Digital strategy Unleash the art of the possible through new business models and viable digital transformation strategies facilitated by automation and digital agility. Our digital transformation consulting couples technology and business operations expertise with deep customer insights to help you grow. Pro Document Files Business agility and innovation Evolving and sustaining versatility can be challenging to master. Our digital transformation consulting services help you establish and nurture operating “at the speed of digital”, innovation mindsets and needed operational rhythms through targeted experiments and end-to-end programs. Pro Document Stack Digital product optimisation Building on customer research and data-driven decisions, we design and power customer centric experiences using technology transformation. From planning and design to prototyping and proof of concept, testing, and product management, we help you grow and scale your business. Pro Rightmark Square Accelerate marketing & sales Breaking down the silos that slow business, we optimise your investments for growth by digitising sales and distribution to expand reach. We help you find a new dexterity across sales, service, and marketing, and build strong understandings of customer behaviour that translate into insights. Pro System Security Insights and performance measurement Data and insights can uncover what actions customers have taken and when, and are central to every organisation. Our digital transformation consultants help you discover and connect insights that are critical and drive business decisions and operational enablement at the speed needed to compete in today’s marketplace. Pro Building office Digital technologies We connect customer and employee experiences across platforms, channels and operations to harness the power of data, automation and innovative technologies such as AI to orchestrate frictionless experiences in the cloud. Our approach to transforming your business digitally To execute successful IT digital transformation, you need a partner who can unite business and technology stakeholders to deliver breakthrough performance.As a digital transformation company, our key to success is our ability to deliver digital strategy transformation recommendations, thoughtful advice, and high impact projects that fuse the rigorous analysis and business outcome focus of a consulting firm, the consumer and customer focus and creativity of an agency, and the breakthrough thinking and fluency in new technologies and business models of a start-up.Nearly all our practitioners have start-up DNA in their background, as well as consulting or agency experience. In many cases, all three. This integration of disciplines allows us to leverage our unique perspective to address your challenges and deliver results.To learn more about our digital experience agency, Protiviti Digital, and how we can help you create connected customer experiences, visit our website. Leadership Sam Bassett Sam is the country leader for Singapore. With over 25 years' experience, he's primarily worked in financial services with consulting firms or directly in the banking industry to deliver change and support strategic, tactical, and operation goals across Asia, Europe and ... Learn More Our partners We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Our primary partners include: Featured insights and client stories BLOGS Low-code applications yield high value, big change in less time The urgent need to develop a successful competitive strategy and align your supply chain to it has become apparent in recent years. So why haven’t successful implementations of enterprise technology systems kept pace to support this critical need?... INFOGRAPHIC Infographic | 2024 Top Risks for Innovation and Transformation Executives Innovation and transformation executives identified the biggest threats impacting their organisations in Protiviti’s 2024 Top Risks Survey. The executives’ perspectives on risks, listed below, reflect increasing concerns over emerging technologies,... CLIENT STORY Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider Discover how sales strategy optimisation led to a 25% increase in lead conversion and 15% boost in client retention for a global climate action provider. BLOGS Why sales transformations fail and critical steps to avoid common pitfalls In today’s virtual selling environment, revenue-aligned organisations must adopt a different mindset to drive successful sales transformations. Technology alone is not enough for successful digital transformation in sales; practical considerations... CLIENT STORY Hospitality Company Builds Foundation for Pursuing Responsible AI, Mitigating Risk with Comprehensive Standards and Enhanced Controls Experience the transformative potential of responsible AI. Our tailored governance framework ensures ethical use and compliance, guiding your AI journey. IN FOCUS Will CrowdStrike serve as a reboot on tech resiliency? Global IT systems are still in reboot and recovery after a software update by cybersecurity vendor CrowdStrike caused a massive worldwide outage of Windows computers. Global businesses, governments and organisations were impacted across several... NEWSLETTER The Director’s Playbook for Generative AI The big picture: So much has been written about generative AI (GenAI), it seems like a constant buzz inspiring both wonder and fear. But the value proposition is alluring. After witnessing OpenAI’s ChatGPT in action, Bill Gates said, “I knew I had... INFOGRAPHIC 5G Unleashed for Industry Transformation Unlocking the full potential of 5G technology requires understanding of the diverse real-world applications it offers across various industries. Organisations can harness this revolutionary technology to drive innovation, enhance their services, and... BLOGS Design Thinking for Technology Modernisation: Driving Value, Reducing Technology Debt In the consumer products and retail sectors, the burdens of legacy systems and manual processes pose significant challenges for organisations across the value chain from store or online purchases to overall operations. Disconnected applications,... SURVEY The Innovation vs. Technical Debt Tug of War Technology leaders are exploring new ways to drive innovation and maximise the value of IT in a changing world driven by disruption and a need for acceleration Executive Summary Innovation is the name of the game in today’s global market.... BLOGS Experience as an accelerator for digital transformation In a time when sustainable competitive advantage is harder to maintain, customer experience expectations are on the rise. With technology and innovation happening in shorter cycles, the overall ability of organisations to change operationally remains... FLASH REPORT NIST Releases Version 2.0 of Its Cybersecurity Framework (CSF): What This Means for Your Organisation On February 26, 2024, The National Institute of Standards and Technology (NIST) released version 2.0 of its updated and widely used Cybersecurity Framework (CSF). This latest edition of the CSF is designed for all audiences, industry sectors and... 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